CRM Operations Specialist

Ubisoft•Montreal, QC

12d•Onsite

About The Position

Within the Customer Relationship Management (CRM) department, and more especially within the Operations team, you will be in permanent contact with the brand and other teams for the deployment of campaigns on the channels you are working on. This position is a 1-year contract.

Requirements

Bachelor’s degree or foreign equivalent in marketing or technical field
Experience working in Digital, project management or CRM marketing
You have a good knowledge of HTML and SQL
You are fluent in English (written and oral)
You are detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies
You are a self-starter with a strong sense of organization, who can multi-task and work autonomously
You are a team player with strong communication and interpersonal skills
You know how to coordinate a project between different interlocutors
You have excellent analytical skills and the ability to develop/follow processes and methodologies

Nice To Haves

Experience with Salesforce Marketing Cloud, Adobe Campaign or other CRM software is a plus
Passion for gaming, technology, and internet culture is a plus

Responsibilities

Receive the need
Coordinate the campaign
Collaborate with the different stakeholders to ensure the smooth running and deployment of the campaign
Ensure the proper deployment in Salesforce Marketing Cloud
Make recommendations and proposals on CRM campaigns
Participate in the optimization and update of the various existing campaigns
Monitor the good progress of the campaigns
Identify the pain points of the different campaigns via the performance indicators
Be responsible of the documentation
Provide leadership and technical expertise on your channels and make them grow