CRM Operations

The CORE Group•Jacksonville, FL

1d•$25 - $30•Remote

About The Position

CORE Foodservice is a North American Foodservice Sales Agency that blends engaged leadership with a deep network of market specialists across North America who connect our customers with the brands they love. With over 60 offices, our goal is to hire the best people who want to move fast and make a large impact. Happy people do happy things; we allow our employees to focus on what they love to do. Our Mission Statement: W.I.N. Willing & Engaged - Integrity - Never Give Up All Together. Different. CORE Foodservice is looking to hire for our CRM Operations Team! The CRM Operations Team is responsible for maintaining and continuously improving Salesforce to support CORE Foodservice’s sales operations. This role plays a critical part in ensuring data integrity, user adoption, reporting accuracy, and overall system effectiveness across the organization. The ideal candidate is a result driven Salesforce Administrator who takes ownership of their work, manages priorities effectively, and follows initiatives through to completion while supporting users at all levels of the organization.

Requirements

2–4 years of hands-on Salesforce Administrator experience in a production environment
Experience supporting sales teams, reporting, automation, and data integrity initiatives
Experience providing Salesforce user support and resolving day-to-day system issues
Ability to plan, prioritize and execute projects within deadlines
High proficiency in Microsoft Excel
Proficient in Microsoft Teams, Outlook, Word, and PowerPoint
Excellent written and interpersonal communication skills
Ability to work with cross-functional teams, including developers, to implement solutions
Excellent analytic and problem-solving skills

Nice To Haves

Salesforce Certified Administrator preferred (or equivalent experience)
Working knowledge of Power BI, including dashboarding and reporting, preferred
Industry experience within food brokerage, food manufacturing, or food distribution preferred

Responsibilities

Support users at all levels of the organization with the CRM system, including: Call Entry, Account maintenance, Opportunity Management, Objective Management, Dashboard metric review
Manage and resolve CRM Help Desk support requests
Conduct training for users at all levels and create/update training materials
Set up and maintain user accounts, profiles, roles, and permission sets
Customize Salesforce objects, fields, page layouts, record types, and validation rules
Evaluate, implement, and test CRM enhancements and configuration changes
Run ad hoc and scheduled reports
Build and maintain Salesforce reports and dashboards
Own scorecards for 500+ Sales Associates across multiple channels, including data extraction, validation, analysis, and publishing
Maintain high quality CRM data
Load, delete, and reassign Accounts, Objectives, New Operators, and related records
Perform system testing and validation prior to production releases