CRM Lead Engineer

Vibrant Emotional Health

3d•$80,000 - $131,000•Remote

About The Position

The CRM Lead Engineer in Platform Engineering provides hands-on engineering leadership for an assigned Salesforce CRM platform. The role leads the engineers who support the platform and is accountable for technical execution, engineering quality, team development, and platform reliability. The Lead Engineer remains hands-on while providing direct supervision, coaching, technical direction, and work assignment to CRM Engineers. The position works closely with the Salesforce Solution Architect, CRM Delivery Manager, Product, QA, Data, Security, DevSecOps, administrators, vendors, and systems integrators. It leads Salesforce development and configuration, technical solutioning, code quality, integrations, release readiness, production issue response, documentation, and platform health. The role is remote, with a Monday–Friday schedule from 9:00 a.m. to 5:00 p.m. ET.

Requirements

Bachelor’s degree and at least 7 years of experience as a Salesforce/CRM Engineer, Salesforce Developer, software engineer, or similar; additional relevant experience may substitute for a degree.
At least 2 years of demonstrated technical leadership, team-lead, or people-management experience.
Salesforce Platform Developer I certification.
Strong hands-on experience with Salesforce applications, custom development, platform configuration, and enterprise CRM environments.
Demonstrated ability to lead and develop engineers while remaining technically hands-on.
Strong knowledge of Apex, Lightning Web Components, Flow/automation, Salesforce data modeling, security/sharing, APIs, asynchronous processing, and platform limits.
Ability to manage technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
Ability to develop, test, maintain, and support Salesforce integrations with SaaS, custom, cloud, or on-premises applications using REST APIs, event-driven patterns, middleware, custom connectors, and web services.
Strong knowledge of source control, CI/CD, code review, testing, release management, and DevSecOps practices.
Ability to perform technical impact and dependency analysis and recognize when architectural, security, data, or enterprise escalation is required.
Ability to write technical specifications, implementation documentation, root cause analyses, and engineering standards.
Strong coaching, prioritization, feedback, problem-solving, and people-management skills.
Ability to meet deadlines in an evolving, complex, and fast-paced environment.
Strong understanding of CRM fundamentals and advanced Salesforce platform capabilities.
Experience supporting large-scale Salesforce implementations, integrations, upgrades, and production environments.
Hands-on Salesforce implementation, development, administration, maintenance, troubleshooting, and optimization experience.
Experience leading code review, technical solutioning, engineering standards, and developer mentoring.
Ability to communicate complex ideas, concepts, technical decisions, risks, and processes effectively with engineers, management, and cross-functional stakeholders.

Nice To Haves

Salesforce Platform Developer II certification is strongly preferred.
Salesforce architecture, integration, or DevOps credentials are a plus.

Responsibilities

Manage CRM Engineers assigned to the platform, including coaching, performance feedback, goal setting, workload management, career development, and technical mentoring.
Lead hands-on configuration, customization, development, testing, maintenance, and optimization of the Salesforce CRM platform.
Lead technical discovery and engineering solutioning before sprint commitment, identifying dependencies, constraints, risks, technical debt, and implementation options.
Translate prioritized product requirements and approved solution architecture into feasible, appropriately sized, development-ready work.
Provide engineers input into solution design and implementation, encouraging small, testable increments and rapid feedback.
Lead and enforce peer code reviews for Apex, Lightning Web Components, integrations, automation, and other custom development.
Establish and reinforce coding standards, reusable engineering patterns, development practices, and platform-specific technical guardrails.
Manage technical delivery of custom development, integrations, APIs, middleware, data migration, and complex Salesforce configuration.
Coordinate and provide technical direction to vendor and systems-integrator developers; review deliverables and code and enforce Vibrant engineering standards.
Partner with DevSecOps on source control, CI/CD, automated scanning, deployment practices, vulnerability remediation, environment management, and release controls.
Partner with the Salesforce Solution Architect on complex, high-risk, cross-platform, integration-heavy, security-sensitive, or difficult-to-reverse technical decisions.
Identify downstream effects of proposed changes across objects, fields, automation, integrations, APIs, reporting, data flows, security, and dependent applications.
Ensure system testing and technical regression testing are planned and completed for platform changes, releases, defects, and hotfixes.
Lead technical response to significant production defects and root cause analysis, ensuring corrective actions and prevention measures are implemented.
Monitor platform health and identify technical debt, performance concerns, obsolete components, security risks, and modernization opportunities.
Participate in release planning and readiness with Delivery, ensuring technical dependencies, testing, deployment requirements, rollback considerations, and documentation are complete.
Ensure technical specifications, configuration documentation, object/field documentation, integration mappings, architecture decisions, release artifacts, and lessons learned are completed and added to the CRM knowledge base.
Maintain awareness of Salesforce engineering, platform capabilities, APIs, integration patterns, DevSecOps practices, and approved AI-assisted engineering tools.
Collaborate with Product, Delivery, QA, UI/UX, Data, Security, administrators, and other technology teams while maintaining accountability for technical implementation.
Perform other duties as assigned.