CRM Intern

Graco•Dayton, MN

1d•$21 - $28•Onsite

About The Position

The Graco Intern Program offers more than just work experience—it’s a chance to make an impact. As an intern, you’ll take on projects that matter to the business, contribute to initiatives that drive progress, and develop skills that prepare you for what’s ahead. Throughout the program, you’ll expand your industry knowledge, collaborate with professionals who are passionate about doing things the right way, and experience a culture that thrives on new ideas and continual growth. You’ll also take part in events designed to support both your learning and personal development. The program concludes with a final presentation where you’ll showcase your achievements and the difference you’ve made. The CRM Applications Intern position is responsible for assisting in the administration, support, enhancement, and data management of CRM platforms and related business applications. The individual in this position will gain hands-on experience with Salesforce and supporting business systems while collaborating with CRM administrators, developers, analysts, and business stakeholders. This role supports customer data management, business process improvements, reporting, integrations, and CRM adoption across the organization.

Requirements

Currently pursuing or recently completed a degree in Information Systems, Business Analytics, Computer Science, Data Analytics, Marketing Technology, or a related field.
Interest in CRM platforms, customer data management, and business applications.
Foundational understanding of databases, data structures, and data analysis concepts.
Familiarity with Microsoft Excel, SQL, or data analysis tools.
Experience working with structured data and performing data cleansing or transformation activities.
Strong analytical, organizational, and problem-solving skills.
Ability to communicate effectively with both technical and business teams.
Ability to work independently while collaborating in a team environment.
Strong attention to detail and commitment to data accuracy.
Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).

Nice To Haves

Exposure to Salesforce CRM through coursework, certifications, internships, or personal projects.
Salesforce Associate Certification or interest in pursuing Salesforce certifications.
Experience with ETL tools, data migration projects, or system integrations.
Familiarity with Salesforce Data Loader, CRM reporting, or dashboard development.
Knowledge of SQL, Power BI, Tableau, or similar reporting and analytics tools.
Understanding of lead management, customer lifecycle processes, or marketing automation platforms.
Experience working with APIs, data mapping, or integration concepts.
Participation in Agile project teams or software development environments.
Experience with data governance, master data management, or data quality initiatives.

Responsibilities

Assist with day-to-day Salesforce administration activities, including user management, security assignments, permission updates, and basic system configuration.
Support testing and validation of Salesforce enhancements, new features, and business process changes.
Help maintain CRM data quality through ongoing monitoring, auditing, and cleanup activities.
Participate in documenting business processes, system configurations, and user procedures.
Assist in troubleshooting user issues and providing support to sales, marketing, customer service, and business teams.
Extract, transform, and prepare data from multiple business systems for import into Salesforce and other CRM-related platforms.
Perform data cleansing, deduplication, standardization, and validation activities to improve data quality and accuracy.
Assist with bulk data uploads and updates using Salesforce Data Loader and other ETL tools.
Support CRM integration initiatives by validating data mappings, testing integrations, and analyzing data flows between systems.
Create and maintain data quality reports and dashboards to identify trends, exceptions, and improvement opportunities.
Help develop and document data governance standards and best practices.
Build and maintain Salesforce reports and dashboards to support business decision-making.
Assist with analysis of lead management, customer engagement, and sales pipeline data.
Support CRM analytics efforts by identifying opportunities to improve data visibility and reporting effectiveness.
Work with business stakeholders to gather reporting requirements and translate them into actionable dashboards and metrics.
Collaborate with sales, marketing, customer service, digital experience, and operations teams to understand business requirements and support CRM initiatives.
Participate in projects related to lead management, customer data improvements, system integrations, and process automation.
Work alongside CRM administrators, developers, and analysts to implement solutions that improve user experience and operational efficiency.
Stay current on Salesforce platform capabilities, CRM best practices, and emerging technologies that support customer engagement and business growth.