CRM Integration Architect III - CRM Developer 1 of 1
About The Position
The role is described as a ServiceNow Lead Developer responsible for designing, developing, and implementing ServiceNow solutions for process automation, IT service management, and enterprise-wide workflows, primarily by leveraging out-of-box functionality. The Lead Developer provides technical leadership, promotes development best practices, mentors developers, and ensures implementations are scalable, secure, and compliant. Candidates must be Wisconsin residents or be willing to relocate to Wisconsin at their own expense before starting. The position can be performed 100% remotely within Wisconsin. The posting also states that a background check and drug screen are required.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- At least 5 years of hands-on ServiceNow development experience with multiple implementations.
- Proven experience as a lead developer or technical lead on ServiceNow projects.
- Strong knowledge of ServiceNow core modules, including Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, and Discovery.
- Experience with ITOM, integrations, automations, Service Graph, and CSDM.
- Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS.
- Familiarity with ServiceNow Flow Designer, IntegrationHub, and Scoped Applications.
- Knowledge of ServiceNow best practices, security models, and performance optimization techniques.
- Strong leadership, communication, and collaboration skills.
- Must reside in Wisconsin or be willing to relocate to Wisconsin at personal expense before starting.
Nice To Haves
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), ITSM, ITOM, or other product-specific certifications; certifications are strongly preferred.
- Experience with Agile/Scrum delivery methodologies.
- Familiarity with DevOps pipelines and automated testing in ServiceNow, including ATF, Jenkins, and Git.
- Knowledge of ITIL/ITSM processes and frameworks.
- Ability to interact with senior leadership and business stakeholders to provide technical guidance.
Responsibilities
- Lead the design, development, and configuration of ServiceNow modules, including ITSM, ITOM, and CMDB/Asset as applicable.
- Translate business requirements into technical solutions using ServiceNow best practices.
- Develop and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations.
- Provide technical leadership to ServiceNow developers, ensuring high-quality code and adherence to governance standards.
- Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs.
- Lead integrations between ServiceNow and third-party systems using APIs, MID servers, and integration tools.
- Support platform stability, performance, and security by following ServiceNow development standards and industry best practices.
- Manage code promotion across environments using update sets, application repositories, or DevOps pipelines.
- Mentor junior developers and provide technical guidance, code reviews, and training.
- Help develop, implement, and maintain testing procedures for developers.
- Stay current on ServiceNow releases, features, and industry trends.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
