CRM Coordinator

The Walt Disney Company • New York, NY

2d • Onsite

About The Position

The DTC & Growth team sits at the center of ESPN's direct-to-consumer business, bridging sports fandom and DTC growth across the full customer journey. We bring together product marketing, subscriber strategy, CRM, DTC creative, and marketing operations to acquire, convert, and retain subscribers across ESPN's digital products — from the ESPN app and Fantasy app to our streaming subscriptions and bundle. We focus on the fan experience end to end: driving discovery and acquisition, deepening engagement, and building the lifecycle strategies that turn first-time users into lifelong fans. ESPN is looking for a talented and passionate professional to support our Lifecycle Marketing & CRM team. This role is responsible for the end-to-end execution of customer marketing campaigns across the subscriber lifecycle, including onboarding, engagement, and retention initiatives. The Coordinator will help manage campaign development, audience targeting, testing, deployment, and performance tracking while partnering closely with Product Marketing, Analytics, Operations, and Creative teams to deliver seamless customer experience.

Requirements

• Minimum 3 months’ experience in CRM/digital, marketing, or related field
• Hands on program execution and management in a dynamic environment
• Collaborative mentality with multiple stakeholders and teams
• Proven track record of delivering on time
• Communicating with excellence and being highly responsive
• Is a self-starter with great passion for delivering excellent customer experiences
• Maintains high attention to detail

Nice To Haves

• Resourceful, open-minded, can-do positive attitude who is inspired by challenges
• Understanding of sports media landscape and how seasonal sports moments influences DTC subscriber acquisition, engagement, and retention
• Experience managing complex projects with multiple teams and components

Responsibilities

• Manage end-to-end deployment of CRM campaigns across email, push, and in-app messaging channels
• Partner closely with ESPN's Marketing Operations team to ensure accurate audience targeting, campaign setup, QA, scheduling, and execution
• Coordinate cross-functional stakeholders to manage campaign intake, timelines, creative assets, approvals, and launch readiness
• Verify all campaigns are launched on time and that messaging, targeting, links, and creative assets meet quality standards
• Serve as a key point of contact for Brand Marketing, Product Marketing, Media, Programming, and other business stakeholders on CRM capabilities, campaign planning, prioritization, and scheduling
• Support the execution of lifecycle marketing programs across onboarding, engagement, and retention
• Monitor campaign performance and analyze results to identify insights, optimization opportunities, and best practices
• Develop recurring reports, presentations, and executive summaries that communicate campaign performance, testing results, and business impact
• Assist in the development and management of CRM testing roadmaps, including audience segmentation, messaging, creative, and channel strategy
• Collaborate with Analytics, Product, Operations, and Marketing teams to improve customer experiences and drive subscriber growth, engagement, retention, and lifetime value

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED