CRM Coordinator

Mayo Clinic•Rochester, MN

5d•$92,830 - $129,958

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to putting patients first and investing in its employees with competitive compensation and comprehensive benefits. This role involves managing the daily functions and processes of the CRM system, ensuring data integrity, and collaborating with business teams to improve functionality and efficiency. The position requires strong leadership, data management, and communication skills, with a focus on supporting the Mayo Clinic Platform's client data management.

Requirements

Master's in business, healthcare, analytics, data science or finance and three years of related experience; or Bachelor's in above field and five years of experience.
Must be able to demonstrate leadership skills and understanding.
Knowledge of the healthcare industry is required.
Work is self-directed so must be able to take initiative and work independently.
Advanced data management skills in creating, modifying, testing and analysis of the CRM functionality is helpful.
Excellent human relation skills with developed written and verbal communication.
Ability to manage several projects or tasks simultaneously.
Ability to exercise appropriate judgment when prioritizing projects.

Responsibilities

Manages daily functions and processes related to the CRM system, including its capabilities, functionality, utility, data stewardship, process documentation, and training the business team.
Leads CRM process governance, stage management, and standardization of data entry practices.
Maintains data integrity within CRM systems, ensuring customer records, opportunities, contracts, and activities are up to date.
Develops and maintains recurring dashboards and reports related to opportunities, engagement, and growth activities.
Leads collaborations for improving CRM governance, processes, reporting, and operational efficiency.
Acts as a liaison and subject matter expert to recognize problems, formulate solutions, and implement change in coordination with the Administrative Operations Team and Leadership goals.
Builds credibility and rapport with internal Mayo business teams to make improvements and resolve issues.
Leads collaborations to improve and test the functionality of the CRM System.
Initiates proper action and communication regarding CRM system matters.
Must be comfortable with data repository systems and understand the complexities of documentation of client relations management.
Demonstrates a high level of competence and confidence and has the ability to work under pressure.
Able to navigate sensitive and/or contentious projects while maintaining good working relationships.
Provides leadership in a team environment while supporting complex activities and projects related to managing and maintaining the client data of Mayo Clinic Platform.