CRM and Data Analyst - BANZ Australia Dandenong South

Bunzl Asia Pacific

7d•Onsite

About The Position

In this role, you will partner closely with cross-functional teams including Sales, Customer Service, and Procurement to deliver a seamless and effective CRM experience across the business. You will play a key role in analysing data, producing insights, and collaborating with stakeholders to drive both operational and financial improvements. Your focus will be on ensuring the CRM evolves beyond a simple database into a powerful, high-performance platform that supports commercial growth and operational excellence.

Requirements

Strong analytical skills to collect and interpret large and complex data sets, apply statistical methods to draw conclusions, create forecasts and make recommendations are essential for this role.
Efficient communication skills and having ability to speak confidently and deliver support to CRM system users and management will also be highly valued.
Prior experience in a role that requires blending data from multiple sources (CRM, ERP, and external flat files)
Tertiary qualified; potentially in Accounting, Data Science, Analytics, IT
Experience with Dynamics 365 is highly regarded, but we value the ability to learn and manage SaaS platforms and "low-code" tools (Power Platform)
Cybersecurity awareness
Strong MS Excel skills over a large and complex data set as well as proficiency in Business Intelligence
Comfortable navigating the technical requirements of IT while speaking the language of Margin, Growth, and Commercial Finance.

Responsibilities

Analyse existing CRM processes, data flows, and integrations to identify areas for improvement.
Manage the day-to-day health of the Dynamics 365 CRM module, including user training, user onboarding/offboarding, and environment configuration.
Act as the lead functional contact for third-party developers; scoping complex requirements, managing timelines, and overseeing UAT (User Acceptance Testing) to ensure production stability.
System onboarding of new users and offboarding users exiting the business.
Analyse, monitor and action changes to master data that is not in line with the quality standards set out by the business.
Audit key fields to ensure data remains "clean" for cross-platform reporting between the CRM and other systems of record.
Combine CRM data with other datasets to provide a holistic view of business performance, identifying trends and anomalies across various industry sectors.
Design and maintain a suite of reports and dashboards that allow stakeholders to self-serve reporting analysis and metrics on their own accord to provide actionable insight.