Critical Facility Technician II(7pm-7am)(Wednesday-Saturday)

Iron Mountain•Manassas, VA

12d

About The Position

The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. The role supports the safety of the environment and occupants, monitors critical power, cooling, security, and support systems, and helps meet or exceed uptime service levels. The technician performs limited maintenance, monitors and resolves service tickets, takes operational readings, inspects facilities and equipment, and helps with service delivery tasks. The position is with Iron Mountain’s Data Centers business. The listed schedule is 7 p.m. to 7 a.m., Wednesday through Saturday; working hours may vary, and nights, weekends, and holidays may be required. Overtime opportunities are available. Applicants must meet all requirements, including customer-contracting requirements that require U.S. citizenship. A government or other agency background check may be required to obtain security clearance for customer support.

Requirements

0–2 years of experience in a critical operations environment and/or data center experience is preferred, but not required.
Ability to multitask across several systems used to manage ticket queues and work tasks that may change throughout the day.
Attention to detail and ability to understand and follow documented processes and Iron Mountain’s safety code.
Organization and prioritization skills, including the ability to follow processes and manage time with minimal supervision to complete work efficiently and on time.
Dedication and desire to learn and grow a career within Iron Mountain.
Customer service mentality.
Applicants must meet customer-contracting requirements, including U.S. citizenship.
Ability to obtain security clearance via a government or other agency background check may be required for customer support.

Nice To Haves

Knowledge of chiller plant systems, including Trane, York, and Multi Stack; Web Control BMS; STS switches; and UPS maintenance bypass.
Experience in a critical operations environment and/or data center experience.

Responsibilities

Proactively support the safety of the environment and occupants, and adhere to all safety procedures while performing work.
Monitor critical power, cooling/environmental, security, and support systems and facilities to meet or exceed uptime service levels.
Perform limited maintenance tasks to support smooth operation of data center heating and cooling systems and the overall facility.
Monitor, resolve, and update assigned service tickets using the company’s ticketing system, including trouble tickets and customer installations of electrical and physical equipment.
Take daily operational readings of mechanical and electrical equipment.
Inspect buildings, grounds, and equipment for unsafe or malfunctioning operation.
Proactively identify issues and take necessary steps to resolve them.
Assist with service delivery tasks when needed.