Critical Facility Manager

JLL • Colorado Springs, CO

3d • Onsite

About The Position

The Critical Facility Manager is a leadership role overseeing operations and performance for data center and critical environments. The role is responsible for safety, compliance, operations, maintenance, building systems, and innovation within a 24/7 data center account, and serves as the primary escalation point for emergency events. The position requires an open, transparent, and consistent communicator who can shape the team and client relationship. On-site presence at critical locations in Alhambra and Irvine is required when needed; the listed job location is Colorado Springs, Colorado.

The manager leads operational planning, staff and vendor performance, facility services, regulatory compliance, KPI achievement, financial planning, and client relationships. The role also manages a unionized technical team, supports staff development and succession planning, and serves as the primary on-call leader for the Critical Environment team, providing 24/7 emergency support. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• At least 5 years of work experience in data centers or critical facilities, including leadership responsibilities and people-management expertise.
• Experience with systems, emergency generators, switchgear, UPS, HVAC, and FLS.
• Ability to read and interpret technical documents, safety rules, and maintenance instructions.
• Strong leadership and relationship-building skills.
• Strong interpersonal skills and problem-solving ability.
• Excellent communication skills, including report writing and speaking effectively to leadership groups.
• Proficiency with technical drawings, specifications, and measuring instruments.
• Experience communicating through Microsoft Office applications, including Word, Excel, Outlook, and Access.
• Demonstrated leadership ability, presentation capabilities, and organizational skills.
• Experience utilizing CMMS platforms.
• Prior demonstration of Life Cycle Asset Management strategy planning and implementation.
• Knowledge of standard business and accounting practices.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Bachelor’s degree in Engineering.
• Certified Facility Manager (CFM) or Facility Management Professional (FMP) credential.
• Knowledge of real estate, telecommunications, furniture, accounting, and building systems.
• Experience overseeing multiple facilities with varied functions.

Responsibilities

• Develop and implement strategic initiatives and operational plans to improve efficiency, scalability, and resilience across Critical Environment operations.
• Lead and direct critical vendors and operational staff, including a unionized workforce.
• Oversee operational execution of large projects delivered by the PDS team to ensure alignment with client expectations, and directly manage smaller in-house projects handled by the Data Center Critical team.
• Monitor data center performance and ensure adherence to service level agreements and key performance indicators.
• Drive continuous improvement initiatives to improve efficiency, reduce downtime, and minimize risk.
• Oversee budget planning, forecasting, and cost control.
• Act as the primary point of contact for senior management, clients, partners, and vendors.
• Manage strategic vendor and contractor relationships to ensure service level agreements are met.
• Evaluate and implement solutions to improve efficiency, security, and sustainability.
• Ensure adherence to regulatory requirements, industry standards, internal policies, and applicable local, state, and federal laws.
• Provide on-site presence at Alhambra and Irvine critical locations when required.
• Serve as the primary on-call leader for the Critical Environment team, providing 24/7 emergency support and decisive leadership toward rapid resolution.
• Manage the performance and outcomes of assigned staff.
• Maintain client relationships, ensure total contract compliance and accurate, timely reporting, and resolve critical-impact end-user relations issues.
• Provide facility services in accordance with account processes and procedures, including policy and program application and information coordination.
• Manage and coordinate facility management services within assigned facilities and geography.
• Ensure site achievement of KPIs and manage the resources and processes needed to achieve them.
• Manage the team, staff development, and planning; execute staff succession and growth plans.
• Directly manage the unionized technical team and ensure adherence to the Collective Bargaining Agreement (CBA).

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid Time Off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed