Critical Facility Manager

JLL•Colorado Springs, CO

6d•$107,200 - $134,000•Onsite

About The Position

The Critical Facility Manager is a leadership role overseeing operations and performance for data center and critical environments. The role ensures safety, compliance, operations and maintenance, building systems, and innovation requirements are met within a 24/7 data center account. The manager serves as the primary escalation point for emergency events and the primary on-call leader for the Critical Environment team, providing 24/7 support and decisive leadership during emergencies. The position provides operational and people leadership, including direct management of a unionized technical team and critical vendors. It manages facility services, performance outcomes, compliance, KPIs, resources, and processes across assigned facilities and geography. The role also oversees project execution, budgets, client and vendor relationships, and improvement initiatives. Onsite presence at critical locations in Alhambra and Irvine is required when needed; the listed position location is Colorado Springs, Colorado, and it is on-site.

Requirements

At least 5 years of work experience in data centers or critical facilities, with leadership responsibilities and people-management expertise.
Experience with emergency generators, switchgear, UPS, HVAC, and fire and life safety systems.
Ability to read and interpret technical documents, safety rules, and maintenance instructions.
Strong leadership and relationship-building skills.
Strong interpersonal skills and problem-solving ability.
Excellent communication skills, including report writing and speaking effectively to leadership groups.
Proficiency with technical drawings, specifications, and measuring instruments.
Experience communicating through Microsoft Office applications, including Word, Excel, Outlook, and Access.
Demonstrated leadership ability, presentation capabilities, and organizational skills.
Experience using CMMS platforms.
Demonstrated Life Cycle Asset Management strategy planning and implementation experience.
Knowledge of standard business and accounting practices.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Bachelor’s degree in Engineering.
Certified Facility Manager (CFM) or Facility Management Professional (FMP) certification.
Knowledge of real estate, telecommunications, furniture, accounting, and building systems.
Experience overseeing multiple facilities with varied functions.

Responsibilities

Develop and implement strategic initiatives and operational plans to improve efficiency, scalability, and resilience across Critical Environment operations.
Provide leadership and direction to critical vendors and operational staff, including a unionized workforce.
Oversee large projects executed by the PDS team to ensure alignment with client expectations, and directly manage smaller in-house projects handled by the Data Center Critical team.
Monitor and evaluate data center performance, ensuring adherence to service level agreements and key performance indicators.
Drive continuous improvement initiatives to enhance efficiency, reduce downtime, and minimize risks.
Oversee budget planning, forecasting, and cost control.
Act as the primary point of contact for senior management, clients, partners, and vendors.
Manage strategic vendor and contractor relationships to ensure service level agreements are met.
Evaluate and implement solutions to enhance efficiency, security, and sustainability.
Ensure adherence to regulatory requirements, industry standards, internal policies, and applicable facility procedures.
Be onsite at Alhambra and Irvine critical locations when required.
Serve as the primary on-call leader for the Critical Environment team, providing 24/7 emergency support and leadership.
Manage the performance and outcomes of assigned staff.
Maintain client interfaces, ensure contract compliance and accurate, timely reporting, and resolve critical end-user relations issues.
Coordinate facility services and information in accordance with account processes, procedures, policies, and programs.
Ensure compliance with portfolio-wide initiatives and applicable local, state, and federal laws and regulations.
Manage, coordinate, and exercise functional responsibility for facility management services within assigned facilities and geography.
Achieve site KPIs and manage the resources and processes needed to do so.
Manage the team, staff development, and planning; execute staff succession and growth plans.
Directly manage the unionized technical team and ensure adherence to the Collective Bargaining Agreement.