Critical Environments Operator III

CyrusOne Management Services•Chandler, AZ

10h•Onsite

About The Position

Under the direction of the Senior Facility Manager, this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. The position requires constant awareness of the need to preserve the reliability of the critical load and provides operational support for building systems of other facilities as assigned. The Critical Environments Operator III is responsible for carrying out maintenance and operations by performing duties personally or as a team member in a Data Center Operations & Maintenance environment.

Requirements

Journeyman level skills in electrical, mechanical, HVAC/R disciplines.
Associate’s degree or completion of an electrical or HVAC/R training program, or equivalent experience in a technical facility maintenance position supporting data center operations.
5 to 7 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles.
Knowledge of network copper and fiber termination methods.
Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.
Experience with subcontractor and vendor contract management.
Experience with managing key performance indicators.
Experience with capacity planning and reporting.
Ability to use hand tools, test equipment, and knowledge of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems.
Ability to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to stabilize system operations while specialized OEM technicians are called to the site.
Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs.
Demonstrated desire to provide the highest levels of customer service.
Cheerful and enthusiastic attitude.
Strong verbal and written communication skills.
Good problem solving, decision-making skills.
Strong PC skills including word processing and spreadsheets.
Ability to manage multiple projects and shifting workloads in a fast-paced environment.
Knowledge of reflectance, length and decibel loss within test equipment.

Nice To Haves

Knowledge of Visio, AutoCAD a plus.
Knowledge of ITIL framework and service level standards a plus.
Knowledge of ITIL framework and service level standards a plus.

Responsibilities

Effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned.
Knowing and understanding the Owner’s building operations rules for the building(s) under his care.
Using and teaching others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets.
Using SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance.
Acting as “Smart Hands and Feet” for client requests.
Performing Level 1 response on Windows servers for both non-managed and managed clients, including initial troubleshooting, reboot, hardware swap, and setting up new customers.
Installing customer orders, including cabinet or cage setup, office setup, cross-connects, and cable tests.
Assisting in supply management of enclosures, cage materials, tools, fasteners, and fiber/copper cabling.
Troubleshooting issues related to critical cabling infrastructure using test equipment and certifying circuits end to end.
Building circuits in online database network management tool, performing circuit audits, and assisting in special projects as required.
Performing Level 1 response on Windows servers for non-managed and managed clients, which includes initial troubleshooting of incidents, reboots, hardware swaps, and setting up new customers.
Providing coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work.
Responding to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents.
Providing equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers, and protecting the critical load.
Performing duties to ensure that high standards of workmanship are being met.
Ensuring awareness of and compliance with Company, government and client policies, procedures and regulations.
Being available for 24/7/365 work and emergency corrective maintenance or action activities.
Complying with all Corporation, and EHS requirements and programs.