Critical Environments Operator II

CyrusOne Management Services•Sterling, VA

3d•Onsite

About The Position

Under the direction of the Sr Facility Manager, this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. This role provides duties with constant awareness of the need to preserve the reliability of the critical load. It also provides operational support for building systems of other facilities as assigned. The Critical Environments Operator II is responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment. The role is responsible to the Sr. Facility Manager for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned. This role knows and understands the Owner’s building operations rules for the building(s) under his care and as provided by the DC Manager. The operator uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets. The role uses SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance. It provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work. This task is to see that contractors and vendors may safely arrive on site, access the facilities properly, be escorted to their work areas, work areas to be safed-off by appropriate lockout/Tagout and other safety precautions, with work teams debriefed and safely escorted off site. The operator receives OJT and other specialized training in areas of specialization and provides equipment evaluations or suggestions for scope of work for outside contractors as needed. The operator responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents. The role performs equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers, and protecting the critical load. The operator performs duties to ensure that high standards of workmanship are being met. The role makes sure that they are aware of and comply with Company, government and client policies, procedures and regulations as provided by the Sr. Facility Manager. The operator is available for 24/7/365 work and emergency corrective maintenance or action activities and complies with all Corporation, and EHS requirements and programs, as provided.

Requirements

3 to 5 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles
Entry level skills in electrical, mechanical, HVAC/R disciplines. These skills maybe acquired by obtaining an associate’s degree or in an electrical or HVAC/R training program or from working in a technical facility maintenance position supporting data center operations
Knowledge of writing and operating MOPs (Method of Procedures)
Must demonstrate personal motivation and enthusiasm
Must be a self-starter and can work with little supervision
Excellent verbal, written and interpersonal skills
Attention to detail
Ability to work on multiple projects simultaneously
Ability to operate in a fast moving, team oriented, collaborative environment with tight deadlines
Ability to react to alarms and escalate all issues through escalation process
Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems
Experienced with subcontractor and vendor contract management
Experienced with managing key performance indicators as provided by Assistant or Chief Engineer
Experienced with capacity planning and reporting
Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems
Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site
Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs
Demonstrated desire to provide the highest levels of customer service
Cheerful and enthusiastic attitude
Strong verbal and written communication skills
Good problem solving, decision-making skills
Strong PC skills including word processing and spreadsheets
Ability to learn quickly and develop new product skills independently
Ability to manage multiple projects and shifting workloads in a fast-paced environment
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

Nice To Haves

Knowledge of reflectance, length and decibel loss within test equipment
Knowledge of Visio, AutoCad a plus
Knowledge of ITIL framework and service level standards a plus

Responsibilities

Effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned
Knowing and understanding the Owner’s building operations rules for the building(s) under his care and as provided by the DC Manager
Using and teaching others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets
Using SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance
Providing coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work
Receiving OJT and other specialized training in areas of specialization
Providing equipment evaluations or suggestions for scope of work for outside contractors as needed
Responding to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents
Performing equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers, and protecting the critical load
Performing duties to ensure that high standards of workmanship are being met
Being aware of and complying with Company, government and client policies, procedures and regulations as provided by the Sr. Facility Manager
Being available for 24/7/365 work and emergency corrective maintenance or action activities
Complying with all Corporation, and EHS requirements and programs, as provided