Critical Environment Technician Manager

Microsoft•Des Moines, IA

2d•$75,400 - $185,300•Onsite

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment and impacts culture daily. Microsoft’s Cloud Operations & Innovation (CO+I) powers cloud services, and as a CO+I CE Technician Manager, you will play a key role in delivering core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on personal and professional development, offering trainings, growth opportunities, Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications. Our infrastructure includes over 200 datacenters globally, managed by subject matter experts supporting over 1 billion customers and 20 million businesses worldwide. With environmental sustainability at the forefront, we meet evolving business demands as a world-class cloud provider. Microsoft's mission is to empower every person and organization. We foster a growth mindset, innovate to empower others, and collaborate to achieve shared goals, building on values of respect, integrity, and accountability to create an inclusive culture.

Requirements

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
1+ year(s) people management experience.
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Responsibilities

Model, coach, and care for the team by living culture, embodying values, practicing leadership principles, defining team objectives, enabling success, helping the team adapt and learn, attracting and retaining talent, understanding individual capabilities and aspirations, and investing in the growth of others.
Serve as an operations specialist in one or more major areas (e.g., electrical, mechanical, controls, generators) and perform advanced tasks independently.
Oversee and coach the team in inspecting critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), building, and grounds for unsafe or abnormal conditions, and analyze trends.
Monitor maintenance and operations performance using telemetry, control systems, and other platforms, and identify all alarms.
Utilize internal computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and generate reports.
Respond safely and quickly to onsite incident response teams for abnormal conditions impacting operations and coordinate corrective repairs with other critical facilities professionals.
Enhance, develop, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
Gather information and create incident timelines/data, root-cause analyses, and/or action items following abnormal conditions.
Guide, oversee, and perform various maintenance (e.g., planned, predictive, corrective) and repairs following MOPs and SOPs for one or more disciplines and equipment types, escalating when appropriate.
Serve as a subject matter expert for one equipment type and oversee daily tasks and troubleshooting within that area.
Have a hands-on understanding of equipment operation within trained disciplines and troubleshoot equipment, systems, subsystems, and components independently.
Provide and/or assign team to escort third-party contractors, subcontractors, vendors, and service providers on site for all severity-level procedures.
Coordinate and schedule supplier/vendor on-site activities and recognize when to stop supplier work due to concerns.
Participate in getting third-party work underway, ensuring safe start and completion in accordance with practices, procedures, and legislation.
Advise junior colleagues on inspection and supervision issues.
Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Understand, follow, ensure, and coach the team on safety and security requirements (e.g., JHAs, toolbox talks), and business processes and procedures.
Proactively ensure safety and security requirements are met for oneself and others.
Maintain safe working conditions and escalate immediately when unsafe conditions are observed.
Assess and identify appropriate resources and equipment for EH&S objectives.
Participate in required meetings, trainings, and necessary handoffs.
Embody culture and values.