Critical Environment Technician Manager

Microsoft•Des Moines, IA

2d•Onsite

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment and is crucial for delivering core infrastructure and foundational technologies for Microsoft's online services. The Cloud Operations & Innovation (CO+I) team focuses on personal and professional development, offering trainings, growth opportunities, Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications. Microsoft's infrastructure includes a global portfolio of over 200 datacenters in 32 countries, supporting over 1 billion customers and 20 million businesses worldwide. Environmental sustainability and optimization are key to their datacenter design and operations. Microsoft's mission is to empower every person and organization on the planet to achieve more. Employees are encouraged to adopt a growth mindset, innovate, and collaborate to achieve shared goals, upholding values of respect, integrity, and accountability to foster an inclusive culture.

Requirements

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
1+ year(s) people management experience.
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Responsibilities

Live our culture; Embody our values; Practice our leadership principles.
Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Serve as an operations specialist in one or more major areas of operations (e.g., electrical, mechanical, controls, generators) and perform advanced tasks independently.
Oversee and coach the team with the inspection of critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.
Monitor maintenance and operations performance using telemetry, control systems, and other platforms, and identify all alarms.
Utilize internal computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and generate reports on outstanding and ongoing work orders.
Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions impacting operations and coordinate with other critical facilities professionals for corrective repairs.
Enhance, develop new, or follow pre-existing emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
Gather necessary information and create incident timelines/data, root-cause analyses, and/or action items following an abnormal condition.
Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following MOPs and SOPs for one or more disciplines and equipment types (e.g., electrical, mechanical, cooling systems), and escalate when appropriate.
Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise.
Have a hands-on understanding of how equipment works within trained disciplines and how to troubleshoot equipment, systems, subsystems, and components independently within trained disciplines.
Provide and/or assign the team to escort third-party contractors, subcontractors, vendors, and service providers on-site for all severity-level procedures.
Coordinate and schedule supplier/vendor on-site activities and recognize circumstances when to stop supplier work to address potential and/or identified concerns.
Participate in getting third-party work underway (e.g., ensuring systems are properly energized/de-energized), ensuring work is started and completed safely in accordance with standard practices, procedures, federal/local legislation, and municipal codes.
Advise junior colleagues on inspection and supervision issues.
Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Understand, follow, ensure, and coach the team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work safely, with quality, and reliably in accordance with applicable federal, state, local, and Microsoft requirements.
Proactively ensure safety and security requirements are followed and met for their own work and the work of others.
Maintain safe working conditions and escalate immediately when unsafe working conditions are observed.
Assess and identify appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.
Participate in required meetings, trainings, and necessary handoffs.
Embody our culture and values.