Critical Environment Technical Manager

Microsoft•San Antonio, TX

1d•Onsite

About The Position

In alignment with Microsoft values, this role is crucial for cultivating an inclusive work environment and positively impacting culture. The Data Center Critical Environment Technician Manager will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. The Cloud Operations & Innovation (CO+I) group focuses on personal and professional development, offering trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Microsoft's infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses worldwide. Environmental sustainability and optimization are at the forefront of datacenter design and operations, with continuous growth and evolution to meet changing business demands. Microsoft's mission is to empower every person and every organization on the planet to achieve more. Employees collaborate with a growth mindset, innovate to empower others, and realize shared goals, building on values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive.

Requirements

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
1+ year(s) people management experience.
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Responsibilities

Model, coach, and care for the team by living the culture, embodying values, and practicing leadership principles.
Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
Attract and retain great people, understand individual capabilities and aspirations, and invest in the growth of others.
Serve as an operations specialist in one or more major areas (e.g., electrical, mechanical, controls, generators) and perform advanced tasks independently.
Oversee and coach the team with the inspection of critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.
Monitor maintenance and operations performance using telemetry, control systems, and other platforms, identifying all alarms.
Utilize internal computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and generate reporting.
Safely and quickly respond to and lead onsite incident response teams for abnormal conditions impacting operations and coordinate corrective repairs.
Enhance, develop, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
Gather information and create incident timelines/data, root-cause analyses, and/or action items following abnormal conditions.
Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following MOPs and SOPs for one or more disciplines and equipment types, escalating when appropriate.
Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise.
Have a hands-on understanding of equipment operation within trained disciplines and troubleshoot equipment, systems, subsystems, and components independently.
Provide and/or assign team to escort third-party contractors, sub-contractors, vendors, and service providers on site for all severity-leveled procedures.
Coordinate and schedule supplier/vendor on-site activities and recognize circumstances to stop supplier work for concerns.
Participate in getting third-party work underway (e.g., system energization/de-energization), ensuring safe completion in accordance with practices, procedures, and legislation.
Advise junior colleagues on inspection and supervision issues.
Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Understand, follow, ensure, and coach the team on safety and security requirements (e.g., JHAs, toolbox talks), and business processes and procedures.
Proactively ensure safety and security requirements are followed and met for the work of themselves and others.
Maintain safe working conditions and escalate immediately when unsafe working conditions are observed.
Assess and identify appropriate resources and equipment necessary to support environmental health and safety (EH&S) objectives.
Participate in required meetings, trainings, and necessary handoffs.
Embody the company culture and values.