Critical Environment Technical Manager

Microsoft•San Antonio, TX

1d•Onsite

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment and is crucial for Data Center Critical Environment Technicians. Microsoft’s Cloud Operations & Innovation (CO+I) powers cloud services and as a CO+I CE Technician Manager, you will perform a key role in delivering core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on personal and professional development, offering trainings, growth opportunities, Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Microsoft's infrastructure includes a global portfolio of over 200 datacenters in 32 countries and millions of servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses in over 90 countries. Environmental sustainability and optimization are forefront in datacenter design and operations, as Microsoft continues to grow and evolve to meet changing business demands and maintain its position as a world-class cloud provider. Microsoft's mission is to empower every person and organization on the planet to achieve more. Employees collaborate with a growth mindset, innovate to empower others, and realize shared goals. Daily work is built on values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive.

Requirements

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
1+ year(s) people management experience.
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Responsibilities

Model, coach, and care for the team by living the culture, embodying values, and practicing leadership principles.
Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
Attract and retain great people, understand individual capabilities and aspirations, and invest in the growth of others.
Serve as an operations specialist in one or more major areas (e.g., electrical, mechanical, controls, generators) and perform advanced tasks independently.
Oversee and coach the team in inspecting critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.
Monitor maintenance and operations performance using telemetry, control systems, and other platforms, and identify all alarms.
Utilize internal computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and generate reports on outstanding and ongoing work orders.
Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions impacting operations, and coordinate with other critical facilities professionals for corrective repairs.
Enhance, develop new, or follow pre-existing emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
Gather necessary information and create incident timelines/data, root-cause analyses, and/or action items following an abnormal condition.
Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following MOPs and SOPs for one or more disciplines and equipment types (e.g., electrical, mechanical, cooling systems), and escalate when appropriate.
Serve as a subject matter expert for one type of equipment and oversee daily tasks and troubleshooting within that area.
Have a hands-on understanding of equipment operation within trained disciplines and troubleshoot equipment, systems, subsystems, and components independently.
Provide and/or assign the team to escort third-party contractors, subcontractors, vendors, and service providers on-site for all severity-level procedures.
Coordinate and schedule supplier/vendor on-site activities and recognize when to stop supplier work to address potential or identified concerns.
Participate in getting third-party work underway (e.g., ensuring proper system energization/de-energization), ensuring safe start and completion of work in accordance with practices, procedures, and legislation.
Advise junior colleagues on inspection and supervision issues.
Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Understand, follow, ensure, and coach the team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures for safe, quality, and reliable work.
Proactively ensure safety and security requirements are followed and met for oneself and others.
Maintain safe working conditions and escalate immediately when unsafe conditions are observed.
Assess and identify appropriate resources and equipment to support environmental health and safety (EH&S) objectives.
Participate in required meetings, trainings, and necessary handoffs.
Embody company culture and values.