Critical Care Nurse - Clinical Solution Specialist (Travel: Northern California)

Philips • Sacramento, CA

23h • Onsite

About The Position

Bring your passion for patient care and technology to this role where you’ll be responsible for providing clinical customer support as the clinical application knowledge expert. You’ll facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring (HPM) products to ensure a quality customer experience. This role involves serving as a clinical resource to Philips HPM customers, working closely with field service, sales, and project management organizations throughout a multiphase implementation and go-live process. The specialist will establish and maintain strong working relationships with key internal partners and customers to enable a successful implementation team. The position requires understanding customer goals and developing plans to support clinical solutions implementation and usage, delivering clinical services that are consultative, advanced, and focused on workflows and optimization. It also involves managing the clinical aspects of an implementation, including assessing workflows, evaluating education needs, creating education plans, determining custom configurations requirements, planning and delivering equipment and application education, supporting first customer use, encouraging ongoing adoption of change, and optimizing use of complex monitoring solutions. The specialist must understand the clinical implications of technical implementations (including networks and clinical informatics systems) and apply product and clinical knowledge to troubleshoot and solve problems. Approximately 90% travel across the district is required, with average driving time of 1-4 hours daily. Occasional overnight stays and travel by air/train/bus may be required, with further support across the zone and occasional national travel.

Requirements

• 4+ years of experience as a Registered Nurse in a hospital environment.
• Experience in an Intensive Care Unit (ICU), Critical Care Unit (CCU), Emergency Room (ER), Operating Room (OR), Neonatal Intensive Care Unit (NICU), and/or Pediatric Intensive Care Unit (PICU) settings.
• Bachelor of Science in Nursing degree or equivalent licensure to practice nursing (Registered Nurse); must be able to provide verification for current/active license.
• Passion for technology and education related to patient care.
• Excellent verbal and written communication and presentation skills.
• Ability to successfully perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation.
• Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Ability to work flexible hours (based on business needs).
• Ability to wear all required personal protective equipment.
• May be required to comply with vendor credentialing.
• Must reside in or within commuting distance to Northern California.
• US work authorization is a precondition of employment.

Nice To Haves

• Prior clinical training and adult education delivery experience.
• Knowledge of Philips IntelliVue monitoring equipment and applications.
• Certified Technical Trainer Plus (CTT+) and/or Virtual Certified Technical Trainer Plus (VCTT+).

Responsibilities

• Provide clinical customer support as the clinical application knowledge expert.
• Facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring (HPM) products.
• Serve as a clinical resource to Philips HPM customers, working closely with field service, sales, and project management organizations.
• Establish and maintain strong working relationships with key internal partners and customers.
• Understand customer goals and develop plans to support clinical solutions implementation and usage.
• Deliver clinical services to customers that are consultative, advanced, and focused on workflows and optimization.
• Manage the clinical aspects of an implementation, including assessing workflows, evaluating education needs, creating education plans, determining custom configurations requirements.
• Plan and deliver equipment and application education.
• Support first customer use and encourage ongoing adoption of change.
• Optimize use of complex monitoring solutions.
• Understand the clinical implications of technical implementations (including networks and clinical informatics systems).
• Apply product and clinical knowledge to troubleshoot and solve problems.

Benefits

• Company fleet/car
• Training opportunities
• Advancement opportunities
• Quarterly incentive plan
• Sales commission
• Long-term incentives
• Comprehensive Philips Total Rewards benefits program
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees