Field Operations Specialist - Northern California

Philz Coffee•San Francisco, CA

11h•Onsite

About The Position

At Philz, every new store sets the tone for the customer experience, the team experience, and the strength of our operations. We’re looking for a Field Operations Specialist based in the San Francisco Bay Area to deliver New Store Opening training that sets stores up for success from day one, while also helping existing stores strengthen performance and consistency over time. This role connects training with in-store execution, partnering across Operations to support stores from pre-open through long-term performance. It’s well suited for someone who thrives in the field, knows how to build capability in teams, and can turn standards into consistent execution across a growing store footprint. This role involves monthly travel in our operating markets.

Requirements

2+ years in multi-unit training or L&D role
Direct experience supporting new store openings
Background in high-volume retail or food & beverage environments
Must reside in the San Francisco Bay Area
Ability to sustain high energy across multi-week openings
Deep understanding of workflows, recipes, and service model
Ownership mindset (without role ownership): Drives outcomes while partnering across teams

Responsibilities

Lead all pre-opening and opening training programs for new stores using a structured, layered learning model
Facilitate high-impact group training and in-store coaching across all roles
Ensure teams achieve: Recipe accuracy and product quality standards
Ensure teams achieve: Service model fluency and hospitality behaviors
Ensure teams achieve: Workflow efficiency and drink sequencing under volume
Execute certifications, readiness assessments, and final calibrations
Partner with NSO Specialist and/or cross-functional teams to: Receive and track incoming shipments of product/supplies for store setup
Partner with NSO Specialist and/or cross-functional teams to: Ensure stores are set to operational standards before opening
Partner with NSO Specialist and/or cross-functional teams to: Build effective and balanced training pods to maximize the learning environment of each pod
Support New Stores through Onboarding & Group Training
Support New Stores through Soft opening execution
Support New Stores through Full-open readiness
Support New Stores through Early volume stabilization by driving exceptional customer experience
Support New Stores through Long-term training readiness
Ensure alignment with NSO success metrics: On-time opening
Ensure alignment with NSO success metrics: Full-compliance
Ensure alignment with NSO success metrics: Customer experience score and mystery shop score
Provide structured post-open support in the first 45+ days to ensure: Sustained product quality and service standards
Provide structured post-open support in the first 45+ days to ensure: Operational consistency
Provide structured post-open support in the first 45+ days to ensure: Training capability
Provide structured post-open support in the first 45+ days to ensure: Food safety standards and daily operational checklists are in place, understood, and consistently executed
Conduct in-field assessments of new stores (6 months open or less): Drink quality and recipe adherence
Conduct in-field assessments of new stores (6 months open or less): Service execution and hospitality
Conduct in-field assessments of new stores (6 months open or less): Front-of-house leadership effectiveness and coaching behaviors as they relate to service, quality, and operational execution
Partner with Area Leaders and Store Leaders to close gaps through targeted action plans
Coordinate with Field Directors & Area Leaders deployment into high-need or underperforming stores to: Stabilize daily operations
Coordinate with Field Directors & Area Leaders deployment into high-need or underperforming stores to: Rebuild training foundations
Coordinate with Field Directors & Area Leaders deployment into high-need or underperforming stores to: Reinforce standards, culture of feedback, and accountability to quality and service, front-of-house operations
Execute focused recovery initiatives, including but not limited to: Trainer Certifications
Execute focused recovery initiatives, including but not limited to: Barista certifications
Execute focused recovery initiatives, including but not limited to: Product quality and service standards retraining
Execute focused recovery initiatives, including but not limited to: Safety Training
Execute focused recovery initiatives, including but not limited to: Food Safety Training & Standards
Act as a trusted support partner to Area Leaders on training and performance gaps
Capture and document field insights, trends, and best practices
Provide feedback to Central Operations & Philz U to improve: Training materials
Provide feedback to Central Operations & Philz U to improve: Playbooks and operating procedures
Provide feedback to Central Operations & Philz U to improve: NSO process
Support testing and rollout of: New products
Support testing and rollout of: Equipment and smallwares
Support testing and rollout of: Operational pilots
Facilitate Home Office Barista training and certification programs
Support regional training initiatives and leadership development
Help ensure training consistency across markets