Critical Account ACE Engineer

Hewlett Packard Enterprise•Frisco, TX

13d•$123,500 - $285,000•Onsite

About The Position

The Critical Account ACE Engineer serves as a senior technical resource for customers in HPE’s Critical Account Program. The role works with customers and engineering escalation teams, remotely or onsite, to identify and troubleshoot issues and potential software or hardware defects; reviews customer configurations and designs; and advises on plans to correct suboptimal designs or misconfigurations. The engineer builds trusted relationships with customers and internal teams, collaborates closely with teammates, and communicates effectively with customer engineers and stakeholders up to the executive level. The position is designated onsite, with an expectation of primarily working from an HPE office. It may be based anywhere in the United States, provided the employee is near a major airport. Travel is required and should not exceed 40%; the amount varies with the time of year, software release cycles, and new hardware releases. The role requires deep knowledge of one or more enterprise networking areas, strong troubleshooting and analytical skills, and the ability to learn skills beyond one’s existing areas of expertise. HPE describes its culture as inclusive and supportive of varied backgrounds, with flexibility to manage work and personal needs. The company offers benefits intended to support physical, financial, and emotional wellbeing and programs for personal and professional development. The stated U.S. base salary range is $123,500–$285,000 annually in Texas; variable incentives may also be offered. Actual offers may vary based on location, experience, education or training, and skill level.

Requirements

Bachelor’s degree in Mechanical, Electrical, or another engineering discipline, or Computer Science, or equivalent experience.
Typically 10–15 or more years of experience.
Deep understanding of one or more enterprise networking areas, including 802.11 wireless solutions; network security; modern enterprise network design, implementation, and troubleshooting; or WAN/data center design.
Knowledge of wireless design, implementation, and troubleshooting across 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac, and 802.11ax protocols.
Knowledge of security solutions including IPSec, SSL/TLS, public key infrastructure and certificates, 802.1X, RADIUS, and LDAP directories, and their use in enterprise networking environments.
Knowledge of enterprise networking concepts and technologies including DNS, DHCP, spanning tree, network access control, 802.1X, IGRP routing protocols, and remote access technologies such as IPSec and/or SSL VPN.
Knowledge of WAN and data center design, including IGRP and EGRP routing protocols, spine/leaf topologies, and virtualization technologies.
Excellent analytical and problem-solving skills.
Strong history of troubleshooting with customers in current or past roles.
Demonstrated ability to learn additional skillsets outside one’s comfort zone.
Excellent written and verbal communication skills; mastery of English and the local language.
Ability to communicate effectively and build relationships primarily with customer engineers and with customer stakeholders up to the executive level.
Willingness to work as part of a larger team as needed.
Flexibility, adaptability, and a positive attitude.

Nice To Haves

Vendor and/or industry certifications.

Responsibilities

Serve as the senior technical resource for customers in the Critical Account Program.
Identify suboptimal designs and misconfigurations and consult on plans to correct them.
Work with engineering escalation teams and customers, remotely or onsite, to identify and troubleshoot issues and software or hardware defects.
Build strong customer relationships and become a trusted advisor.
Build relationships across HPE’s internal organization to expand knowledge, achieve faster outcomes, and build trust.
Collaborate and communicate with teammates and the wider team.
Use, evaluate, and develop appropriate engineering design tools and software packages.
Review customer configurations and quickly identify issues.
Travel as needed, with travel expected not to exceed 40%.