Crisis Triage Specialist - RCL/988 Lines - SATURDAY & SUNDAY 7AM-7:30PM

Frontier Behavioral Health•Spokane Valley, WA

22d

About The Position

Frontier Behavioral Health is a nonprofit behavioral health organization serving Spokane and the surrounding community. The Crisis Triage Specialist provides telephone crisis intervention and evaluation services to youth, adults, and families experiencing a behavioral health crisis. The role conducts telephone assessments for individuals whose health or safety may be endangered by a mental health or substance use condition, and collaborates with individuals, families, and community partners to develop viable less-restrictive alternatives to hospitalization when appropriate or to facilitate inpatient treatment. The regional crisis hotline operates 24/7/365 for a six-county region. It is accredited by the American Association of Suicidology and participates in the National Suicide Prevention Lifeline network and the 988 National Suicide Prevention Line. The role follows applicable crisis-service standards, protocols, contract requirements, and performance metrics. The position is located in Spokane, Washington. Remote work may be available after in-person training and demonstration of core competencies, as determined by FBH. The advertised part-time schedule is Saturday and Sunday, 7:00 a.m.–7:30 p.m., and qualifies for a 10.98% shift differential. The position is hourly and non-exempt, with a stated pay range of $25.89–$31.53 per hour; the starting base pay is $25.89 per hour, with the shift differential added. Benefits and perks described in the posting include paid time off, paid federal holidays, sick leave, medical, dental and vision coverage, a 403(b) retirement plan with employer contributions, flexible spending accounts, company-paid life insurance, a signing bonus, no-cost licensure supervision for those pursuing clinical licensure, qualifying loan-forgiveness programs, reimbursement of the required license or certification application fee, an employee assistance program, and staff discounts. Eligibility for some benefits depends on FTE.

Requirements

Bachelor’s degree in a behavioral-health-related field; applicants who do not meet this requirement will not be considered.
Apply for a Counselor Agency Affiliated – Registered (CAAR) credential from the Washington State Department of Health within 30 days of hire.
Strong engagement and customer-service skills, empathy, and the ability to remain calm, professional, and clear-headed during escalated situations.
Knowledge and skills in working with individuals with mental health and/or substance use disorders.
Knowledge of WAC and RCW requirements for crisis services.
Ability to communicate and engage effectively with people of varied backgrounds, trauma experiences, cultures, education levels, and socioeconomic statuses.
Critical-thinking, decision-making, and problem-solving skills.
Knowledge of community resources to help callers access viable supports.
Ability to work autonomously.

Nice To Haves

Two years of experience serving individuals with behavioral health needs.
Experience with crisis intervention, including risk assessments.

Responsibilities

Provide telephone triage to individuals requesting assistance and to third-party referral sources, connecting people in crisis with crisis services and community stabilization services.
Conduct risk assessments to determine whether callers may be at risk of suicide or homicide and need an immediate response; make referrals to law enforcement, Mobile Crisis Response teams, Designated Crisis Responders, or Active Rescue as appropriate.
Manage multiple calls in a professional and engaging manner.
Assist clinical staff with follow-up calls when requested and appropriate.
Collaborate with clients and their support systems to develop stabilization and safety plans.
Complete comprehensive documentation supporting safety plans and maintain client records and other required documentation promptly and confidentially in accordance with agency policies and practices.
Use knowledge of community resources to access supports that address client needs.
Accept delegated assignments and responsibilities within the FBH system, such as quality-improvement teams, task groups, committees, consultations, mentoring, or training.
Provide telephone crisis services consistent with best practices and protocols and comply with applicable NCQA, SCRBH-ASO contract, American Association of Suicidology, and Vibrant Emotional Health standards and requirements.
For 988 services, make post-crisis follow-up calls to support stabilization and connection to referred resources and services.
Perform other duties as assigned by the agency or supervisor.

Benefits

Paid time off; employees accrue up to 26 days in the first year.
Nine paid federal holidays.
Extended sick leave and Paid Sick and Safe Time.
Some positions may qualify for a compressed workweek option resulting in up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible spending accounts.
Company-paid life insurance, beginning the first of the month after six months of employment.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and state loan-forgiveness programs for qualifying programs.
Reimbursement of the license or certification application fee required for the position.
Free Employee Assistance Program.
Staff discounts at participating FBH partners throughout Spokane.