Crisis Triage Specialist- MRRT Mobile Dispatch Unit - Saturday & Sunday 7AM-7:30PM - PART TIME

Frontier Behavioral Health•Spokane Valley, WA

6d•Onsite

About The Position

Frontier Behavioral Health's Mobile Dispatch Unit provides telephone triage and assessment for youth, adults, and families experiencing a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments, collaborates with individuals and community partners to provide support during crises, and dispatches Mobile Rapid Response Crisis Team (MRRCT) staff based on response criteria. They also triage and dispatch calls requiring contact with a Designated Crisis Responder. This is a part-time (.6 FTE) position with weekend shifts.

Requirements

Bachelor’s degree in behavioral health or related field.
Must submit for Counselor Agency Affiliated - Registered credential within 30 days of hire.
Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.
Knowledge and skills in working with individuals with mental health and/or substance use disorders.
Ability to obtain and retain information during the process of a warm transfer to minimize caller’s repeating their story.
Knowledge of all WAC, RCW, and best practices for MRRCT and Designated Crisis Responders.
Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status.
Demonstrate evidence of critical thinking, decision-making ability and problem-solving skills.
Knowledge of community resources is necessary to assist callers with viable resources.
Ability to work autonomously.

Nice To Haves

Two years of experience serving individuals with behavioral health needs.
Experience with crisis intervention, including risk assessments.

Responsibilities

Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide crisis intervention and community stabilization services.
Complete risk assessments to determine if caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, DCR, and/or Active Rescue.
Manage multiple calls in a professional and engaging manner.
In collaboration with clients and their support system, develop initial stabilization and safety plans until MRRCT can be dispatched.
Complete comprehensive documentation which supports the safety plan.
Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
Other duties as assigned by agency or supervisor.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Compressed Workweek option (for some positions) resulting in up to additional 26 days off per year.
Medical, Dental and Vision
Retirement – 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
Signing Bonus!
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!