Dispatch Coordinator - Mobile Crisis

DETROIT WAYNE Integrated HEALTH Network•Detroit, MI

5d•Onsite

About The Position

Under the general supervision of the Mobile Crisis Director, the Dispatch Coordinator provides connection via telephone between the individual and the mobile crisis team. This role acts as the primary liaison between individuals in crisis and the mobile crisis team, receiving and relaying information, and utilizing the MHWIN dispatch system to deploy the team. The Dispatch Coordinator will respond to crisis calls, perform triage for initial assessment, assess callers for suicide, and utilize de-escalation techniques. The position requires the ability to multi-task, manage high call volumes, document encounters concurrently, and possess a working knowledge of community resources. Adherence to DHWIN compliance standards is mandatory. Mobile Crisis and Dispatch Coordinators operate 24/7, 365 days per year, requiring staff to work various shifts. Performs related duties as assigned.

Requirements

Knowledge of DWIHN policies, procedures, and practices.
Knowledge of DWIHN provider network and community resources.
Knowledge of the Michigan Mental Health Code.
Knowledge of behavioral health and mental health principles and practices.
Knowledge of the Michigan Medicaid Provider Manual.
Knowledge of MWHIN.
Knowledge of compliance standards.
Knowledge of crisis training and experience in de-escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc.
Assessment skills.
Evaluation skills.
Organizational skills.
Communication skills.
Active Listening skills.
Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
Teamwork Skills.
Ability to communicate orally.
Ability to communicate in writing.
Ability to work effectively with others.
Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
Judgement/Reasoning ability.
A Bachelor’s Degree in Social Work, Psychology, Counseling, Human Services, the Social Services, or a related field.
Behavioral Health Crisis Provider Training required by MDHHS approved entity.
2 years work experience in a mental health/crisis services field
A valid State of Michigan Driver’s License with a safe and acceptable driving record.

Responsibilities

Acts as primary liaison between individuals in crisis and mobile crisis team.
Receive complete and accurate information from crisis representatives or individuals in crisis and relay information to the mobile crisis team.
Utilize MHWIN dispatch system to deploy mobile crisis team.
Respond to crisis calls and referral for mobile crisis deployment.
Utilize de-escalation techniques and crisis interventions for callers in crisis.
Complete triage to provide initial assessment of the individual’s need.
Assess all callers for suicide.
Ability to multi-task and manage high call volume.
Ability to document each encounter concurrently while in-call.
Have a working knowledge of community resources.
Understands and adheres to DHWIN compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
Participates in agency and system staff meetings.
Performs related duties as assigned.