Crisis Triage Specialist - 988 Line - Crisis Call Diversion -PART-TIME MON-FRI 11AM-3PM

Frontier Behavioral Health•Spokane, WA

3d•Hybrid

About The Position

Frontier Behavioral Health's Crisis Triage Specialist (Crisis Call Diversion) plays a crucial role in the 988 and 911 systems, ensuring individuals in crisis receive appropriate support. This position involves receiving direct warm transfers from 911, PSAPs, emergency dispatchers, and law enforcement. The specialist will conduct risk assessments, develop safety plans, and facilitate connections to less restrictive alternatives to hospitalization, inpatient treatment, and other community resources. This role is vital for supporting the safety and well-being of individuals experiencing emotional distress, mental health crises, or substance use issues.

Requirements

Bachelor's degree in the Behavioral Health field
Must submit for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.

Nice To Haves

Two years of experience serving individuals with behavioral health needs
Experience with crisis intervention, including risk assessments.

Responsibilities

Effectively receive warm transfer calls from Spokane Regional Emergency Communication Center (SREC/911), Public Safety Answering Points (PSAPs), emergency response dispatchers, and/or law enforcement, ensuring individuals in crisis are appropriately assessed, triaged, supported, and linked with appropriate services and resources that meet their needs.
Provide crisis triage services to individuals requesting assistance or third-party referral sources to provide community stabilization services to the identified individual in crisis.
Complete risk assessments to determine if the caller is at risk for suicide, homicide, and/or grave disability and who may need an immediate response, which may include referrals to Law Enforcement, mobile crisis outreach teams, DCRs, and/or Active Rescue to maintain the individual’s safety or the safety of others.
Manage multiple calls in a professional and engaging manner.
Assist clinical staff with follow-up phone calls as requested and appropriate.
In collaboration with clients and their support system, develop stabilization and safety plans.
Complete comprehensive documentation that supports the safety plan as indicated.
Possess an in-depth knowledge of community resources and the ability to access resources to support and address client needs.
Accept delegation and follow through with specific expanded assignments and responsibilities within the FBH system, including quality improvement teams, task groups, committees, consultations, mentoring, and training.
Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
Other duties as assigned by the agency or supervisor.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Medical, Dental and Vision
Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!