988 Crisis Specialist

Common Ground • Pontiac, MI

1d • Remote

About The Position

The 988 Crisis Specialist will work fully remote to help individuals in crisis. This role involves providing support to individuals contacting the National Suicide Prevention helpline and 988 helpline through various communication channels including calls, text, and chat. The specialist will offer information on available resources, employ de-escalation techniques, coordinate with emergency services when necessary, and maintain accurate documentation.

Requirements

• High School Diploma or GED equivalent
• 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

Nice To Haves

• 100-hour Crisis Intervention training

Responsibilities

• Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
• Login to helpline applications
• Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
• Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
• Employ de-escalation techniques to assist individuals in crisis
• Coordinate with EMS or police to complete active rescue as needed
• Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
• Conduct follow-ups to ensure successful access to services
• Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
• Maintain high level confidentiality while performing all duties
• Uphold strict confidentiality in all tasks performed

Benefits

• Generous Paid Time Off
• Shift premiums
• Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
• Competitive wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED