Crisis Triage Specialist - RCL/988 Lines - SATURDAY & SUNDAY 7AM-7:30PM

Frontier Behavioral Health•Spokane Valley, WA

23d•$26 - $32

About The Position

Frontier Behavioral Health’s telephone crisis intervention service is a 24/7/365 behavioral health crisis hotline serving a six-county region. Skilled professionals triage and assess crises by phone and connect callers with appropriate resources, mobile crisis staff, or Designated Crisis Responders. The regional crisis line is accredited by the American Association of Suicidology and participates in the National Suicide Prevention Lifeline network and the 988 National Suicide Prevention Line. The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults, and families experiencing behavioral health crises. The specialist conducts telephone assessments for individuals whose health or safety may be endangered by a mental health or substance use condition; collaborates with individuals, families, and community partners on viable, less restrictive alternatives to hospitalization when appropriate; and assists with facilitating inpatient treatment when needed. This is a part-time Saturday and Sunday shift, 7:00 AM–7:30 PM, with a 10.98% shift differential added to base pay. The position is located in Spokane, Washington. Remote work may be available after in-person training and demonstration of core competencies, as determined by FBH. The role is generally performed in an office setting, with possible work outside the office and travel to outside areas. The hourly pay range is $25.89–$31.53; starting base pay is $25.89 per hour, with pay based on longevity at Frontier Behavioral Health.

Requirements

Bachelor’s degree in a behavioral-health-related field; applicants who do not meet this requirement will not be considered.
Apply for a Counselor Agency Affiliated – Registered (CAAR) credential from the Washington State Department of Health within 30 days of hire.
Strong engagement and customer-service skills, empathy, and the ability to remain calm, professional, and clear-headed during escalated situations.
Knowledge and skills in working with individuals with mental health and/or substance use disorders.
Knowledge of Washington Administrative Code (WAC) and Revised Code of Washington (RCW) requirements for crisis services.
Ability to communicate and engage effectively with people of varied backgrounds, trauma experiences, cultures, education levels, and socioeconomic statuses.
Critical thinking, decision-making, and problem-solving skills.
Knowledge of community resources to help callers access viable supports.
Ability to work autonomously.

Nice To Haves

Two years of experience serving individuals with behavioral health needs.
Experience with crisis intervention, including risk assessments.

Responsibilities

Provide telephone triage for individuals seeking help and third-party referral sources, connecting people in crisis with crisis services and community stabilization services.
Conduct suicide and homicide risk assessments and arrange immediate responses when needed, including referrals to law enforcement, Mobile Crisis Response teams, Designated Crisis Responders, or Active Rescue.
Manage multiple calls professionally and engagingly.
Assist clinical staff with follow-up calls when requested and appropriate.
Collaborate with clients and their support systems to develop stabilization and safety plans.
Complete comprehensive documentation supporting safety plans.
Use knowledge of community resources to access support and address client needs.
Accept delegated assignments and follow through on expanded responsibilities, such as quality improvement teams, task groups, committees, consultations, mentoring, or training.
Maintain client records and other required documentation promptly and confidentially according to agency policies and practices.
Provide telephone crisis services in accordance with best practices and protocols.
For Regional Crisis Line services, adhere to NCQA standards, SCRBH-ASO contract requirements, and performance outcome metrics.
For 988 services, adhere to American Association of Suicidology accreditation and Vibrant Emotional Health’s National Suicide Prevention Lifeline network standards.
For 988 services, make post-crisis follow-up calls to support stabilization and help clients connect with referred resources and services.
Perform other duties as assigned by the agency or supervisor.

Benefits

Paid time off accrual of up to 26 days in the first year of employment.
Nine paid federal holidays.
Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a compressed workweek option that can provide up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a 3% standard employer contribution and an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance coverage beginning the first of the month after six months of employment.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying programs.
Reimbursement of the license or certification application fee required for the position.
Free Employee Assistance Program.
Staff discounts at various FBH partners throughout Spokane.