Crisis Support Specialist

National Youth Advocate Program•Chicago, IL

2d•Remote

About The Position

The Crisis Support Specialist works to make a meaningful difference in the lives of youth and families served by the National Youth Advocate Program. This position is responsible for taking after-hour calls from ERH foster parents to provide support, answer questions, address comments and/or concerns and respond with appropriate actions.

Requirements

Bachelor’s degree from an accredited school in human services, social work, or behavioral/social sciences.
Must have the ability to be and stay alert after hours; have excellent listening and speaking skills.
Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet, and database programs.
Valid driver’s license
Reliable personal transportation
Good driving record
Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability
Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.

Nice To Haves

1 year of experience in youth services, preferably with direct experience in child welfare, or foster care; preferred.

Responsibilities

Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
Develop and maintain connections with ERH foster parents.
Provide, at minimum, daily contact with foster parents to develop and build working relationships.
Handle all after-hours calls from ERH foster parents.
Provide live crisis support for youth and ERH foster parents in need of support.
Assist foster parents in de-escalating crisis situations.
Document all interventions and behavioral health services provided.
Provide crisis intervention and emotional support.
Identify and assist foster parents in implementing behavior stabilization techniques.
Provide transportation for clients when needed.
Gather information for incident reports from foster parents, write incident reports, and make appropriate notifications to custodial agencies.
Log data regarding all after-hours conversations with ERH foster homes.
Performs other duties as requested.

Benefits

Excellent training and continuing education and development opportunities offered on topics such as: PCIT, NMT, TF-CBT, BFST, CSAYC, TBRI, FFT and many, many more!
Student Loan Repayment assistance , up to $1,200 per year!
Medical, Dental, and Vision insurance for you and your family!
22 Days Off Each Year!
Plus 11 Paid Holidays Per Year!
Competitive salaries and benefits including a 401(k)
Tuition Assistance
Work Anniversary Trips!
Peace leave
Parental leave
Flexible schedule
Mileage Reimbursement