Crisis Support Specialist (Part-Time, 20 Hours/Week, Overnight)

The Opportunity Alliance • South Portland, ME

11d • Remote

About The Position

The Crisis Support Specialist provides immediate, compassionate support to individuals experiencing emotional distress or crisis through the Maine Crisis Line. This role focuses on building connection, ensuring safety, and helping individuals navigate toward stability and resources.

Requirements

• Associate’s degree in psychology, social services, education, or a related field
• Ability to obtain MHRT-CSP certification within 30 days of hire (training provided)
• Strong communication and active listening skills
• Ability to remain calm and effective in high-stress situations
• Comfort using technology while engaging in live conversations
• Ability to pass required background and registry checks
• Commitment to confidentiality and ethical standards

Nice To Haves

• Experience in behavioral health, crisis work, call centers, or human services
• Familiarity with crisis intervention practices and DSM concepts

Responsibilities

• Provide real-time crisis intervention via phone, chat, and messaging platforms
• Build rapport by creating a safe, non-judgmental space for help seekers
• Conduct safety assessments and evaluate risk levels
• De-escalate crisis situations and develop stabilization plans
• Connect individuals with community resources and referrals
• Collaborate with supervisors and community partners to support care
• Complete accurate and timely documentation for all interactions
• Participate in training, supervision, and continuous learning

Benefits

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match
• Tuition Reimbursement – offered once per year through an application process

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree