Crisis Supervisor

SOAR Community Services • Brantford, ON

10d • CA$29 - CA$32 • Onsite

About The Position

We are seeking a compassionate and experienced Crisis Supervisor to support the delivery of responsive, client-centered crisis services within the Addictions and Mental Health sector. In this leadership role, you will supervise direct service staff, support safe and effective service delivery, and help ensure clients, families, caregivers, and community partners receive timely, coordinated, and strength-based support. Reporting to the Manager, the Crisis Supervisor plays a key day-to-day program coordination, staff coaching, case consultations, and the ongoing development and evaluation of program activities.

Requirements

• College diploma in Social Services; University degree in Social Sciences preferred
• Minimum 2 years’ experience working with individuals, groups and/or families affected by addictions and mental health conditions and specific experience in a leadership role
• Must have experience assessing for safety risks and safety planning, and a demonstrated ability to apply relevant theoretical models when providing assessments to identify strengths, needs and level of risk, and case management
• Knowledge of evidence-informed best practices crisis service delivery and the ability to respond effectively in high-pressure situations
• Must have access to reliable transportation, as some travel may be required

Nice To Haves

• Mediation / Conflict Resolution / Leadership training preferred.

Responsibilities

• Provide non-clinical supervision, coaching, scheduling support, and day-to-day guidance to direct service staff.
• Support staff performance, development, accountability and engagement through effective supervision and communication practices.
• Support clients through strengths-based service planning, advocacy, crisis intervention, safety planning, referrals, education, follow-up, and short term stabilization support.
• Assess and respond to risk, client behaviour, complaints, incidents, and urgent service needs using sound judgement and established protocols.
• Maintain accurate documentation, clients files, reporting requirements, and data integrity.
• Promote collaboration across programs, departments, referral sources to support coordinated service delivery.
• Contribute to a safe, clean and respectful work environment by supporting health and safety practices and identifying risks and concerns.
• Complete required training, maintain current knowledge of best practices, and support continuous improvement in crisis service delivery.
• Facilitate and/or participate in department and sector case management meetings.

Benefits

• Comprehensive health, dental, vision, and travel insurance, with options fully paid for Full Time staff.
• 3 weeks’ vacation
• 60 hours of personal leave
• 15 hours of wellness time (pro-rated first year).
• Employee Assistance Plan (EAP) for staff and their families.
• RSP/TFSA matching for eligible staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree