Crisis Supervisor - CCRP

One Hope United•Effingham, IL

6d•Onsite

About The Position

The Mobile Crisis Supervisor is responsible for supervising the delivery of services in the Mobile Crisis Program in accordance with all program guidelines. This role manages the DAYTIME crisis response system, including referral intake and/or client emergencies. The supervisor reviews intake information of clients referred for services and determines referral acceptance and case assignment. They oversee case responsibilities and provide guidance in case-planning, as well as weekly supervision to professional and para-professional staff on therapeutic approaches with clients, offering administrative case support. The supervisor reviews all written documents created by staff, funding source policies and procedures, updates procedures according to state requirements, and trains staff on implementation. They ensure consistency in case files, review that documentation is filed accordingly, and ensure staff handles unusual incidents promptly and effectively. The role also involves completing various outcome reports, participating in required meetings and trainings with the funding source, providing staff with training, education, ongoing supervision, and support, and engaging staff in professional development. Additionally, the supervisor monitors program expenditures to ensure compliance with budgetary constraints, ensures adherence to contractual obligations with the funding source, and ensures billing accuracy and timeliness, completing billing procedures for private contracts when necessary. The supervisor handles client, staff, caretaker, and/or collateral complaints and grievances, conducts regular unit/team meetings with staff, and participates in various collateral and community groups to promote agency programs and presence within the community, creating community linkages and opportunities. They also participate in public speaking engagements to promote agency programs and services, and agency management meetings and work groups. The role assists CQRI in the development of agency documentation to enhance programming and to meet the requirements of the funding source policies and procedures, working to ensure quality of service and the achievement of program outcome goals. The supervisor provides direct service to children and families in the absence of assigned staff, manages case assignments to ensure an equal distribution of cases and to maintain appropriate staff-to-client ratios as outlined by the funding source, and ensures adequate client contact is maintained in accordance with specific program guidelines and minimum required contact hours are achieved each month. They ensure staff at all levels are closely monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client. Performance appraisals are completed and submitted in a timely manner, and a positive organizational culture is maintained. The supervisor also oversees interns and performs duties independently. This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.

Requirements

Master's in Human Services or related field
2 years related experience in leadership
Valid driver’s license and acceptable driving record
OHU-required levels of auto insurance coverage
Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as necessary.
Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines.
Ability to function well in a team environment.
Ability to demonstrate project management, analytical, and presentation skills.
Resourceful in researching issues and developing solutions with minimal supervision.
Excellent interpersonal and effective communications skills (verbal, written, active listening).
Demonstrated ability to build professional relationships.
Demonstrated problem-solving techniques.
Ability to exercise discretion and ensure confidentiality.

Nice To Haves

License preferred: LCPC, LCSW, LSOE

Responsibilities

Manages the DAYTIME crisis response system, including referral intake and/or client emergencies.
Reviews intake information of clients referred for services and determines referral acceptance and case assignment.
Oversees case responsibilities and provides guidance in case-planning.
Provides weekly supervision to professional and para-professional staff on therapeutic approaches with clients and offers administrative case support.
Reviews all written documents created by staff.
Reviews funding source policies and procedures, updates procedures according to state requirements and trains staff on the implementation of these procedures.
Ensures consistency in case files, including reviewing that documentation is being filed accordingly.
Ensures staff handles unusual incidents in a prompt and effective manner.
Completes various outcome reports, as required.
Participates in required meetings and trainings with funding source.
Provides staff with training, education, ongoing supervision, and support.
Engages staff in professional development.
Monitors program expenditures to ensure compliance with budgetary constraints.
Ensures adherence to contractual obligations with the funding source.
Ensures billing accuracy and timeliness; completes billing procedures for private contracts when necessary.
Handles client, staff, caretaker, and/or collateral complaints and grievances.
Conducts regular unit/team meetings with staff.
Participates in various collateral and community groups to promote agency programs and presence within the community, creating community linkages and opportunities.
Participates in public speaking engagements to promote agency programs and services.
Participates in agency management meetings and work groups.
Assists CQRI in the development of agency documentation to enhance programming and to meet the requirements of the funding source policies and procedures.
Works to ensure quality of service and the achievement of program outcome goals.
Provides direct service to children and families in the absence of assigned staff.
Manages case assignments to ensure an equal distribution of cases and to maintain the appropriate staff-to-client ratios as outlines by the funding source.
Ensures adequate client contact is maintained in accordance with specific program guidelines and the minimum required contact hours are achieved each month.
Ensures staff at all levels are closely monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client.
Completes and submits performance appraisals in a timely manner.
Maintains a positive organizational culture.
Oversees interns.
Performs duties independently.