Crisis Services Supervisor | $25.53 - $30.70

Easterseals Midwest•Kansas City, MO

2d•Onsite

About The Position

The Crisis Services Supervisor is responsible for providing day-to-day supervision of staff and program services for individuals who meet the criteria for the Crisis Services Program. This role involves overseeing the implementation of service plans, including medical care and behavior supports, and ensuring that individuals' outcomes and objectives are met. The supervisor also ensures that the provided supports adhere to agency guidelines, funder requirements, and accreditation standards.

Requirements

Must have high school diploma or equivalent.
Must have at least 2 years of experience providing direct support to individuals with disabilities.
Must have at least 1 year of experience providing direct support to individuals requiring a high level of behavioral support.
Must have at least one year of previous leadership experience working with individuals with disabilities or individuals with high-level behavioral support needs.
Must have knowledge of Microsoft Office products.
Must be able to work with a variety of computer systems.
Knowledge of disabilities, medical care and behavioral supports.
Able to support individuals with disabilities in a variety of situations.
Able to work with challenging behaviors and utilize appropriate de-escalation techniques.
Able to assess situations quickly and recognize the elements of a crisis state.
Models coping, problem-solving and social skills to encourage appropriate boundaries and attachments.
Communicates effectively and professionally at all times, including in high stress situations.
Builds strong interpersonal relationships with internal and external stakeholders.
Demonstrates ability to work independently and accomplish organizational objectives.
Demonstrates effective leadership skills by clearly delegating responsibilities, providing regular feedback, building productive teams, and developing employee skills.
Must have reliable vehicle and maintain current driver's license and proof of insurance.
Must complete and maintain all required trainings/certifications.
Must maintain confidential information in accordance with HIPAA regulations.

Nice To Haves

Completion of college-level coursework in the human services field preferred.

Responsibilities

Works with individuals who have complex behavioral support needs.
Supervises team members providing generalized positive behavioral interventions while Individual Support Plans (ISPs) and/or Behavior Support Plans (BSPs) are being developed/revised and supervises team members with carrying out individualized plans.
Works with Behavior Analyst, RN, and Manager to ensure team members are prepared for emergency placements and transitions into Individualized Supported Living (ISLs).
Communicates proactively to other organizational staff regarding transitions, including nurses and behavior team members.
Develops daily schedule of activities with and for individuals served and ensures follow-through.
Communicates to support team members regarding observations and interventions provided as it relates to individuals' functioning, health status or behavior.
Ensures that homes provide a healthy and safe living environment for individuals served.
Interviews, hires, and trains new staff.
Oversees onboarding activities, provides routine and regular coaching and feedback, and completes performance evaluations.
Ensures staff remain current in their required trainings.
Schedules team members and monitors overtime.
Ensures that homes operate in accordance with established staffing ratios and overtime guidelines.
Oversees and provides documentation for individuals served including tracking behavior and financial documentation.
Organizes and reports data related to individual plans including monthly packets.
Supervises the maintenance of all required staff and individual records.
Ensures that documentation and homes meet all agency guidelines, funder requirements and accreditation standards.
Attends ISP meetings and provides input into planning process.
Prepares for and attends service coordinator visits.
Attends nursing visits and is responsible for medication oversight.
Reviews all medications and medical administration records.
Reports any charting or medication errors according to departmental protocols.
Attends doctor's appointments and provides training on adaptive equipment.
Attends meetings, in-services and opportunities for on-going education.
Facilitates and participates in regular staff meetings and reviews any issues and training needs.
Works as fill-in direct care staff as needed.