Clinical Supervisor – Crisis Services

Crisis Connections • Seattle, WA

2d • $86,000 - $94,000 • Onsite

About The Position

At Crisis Connections, our work saves lives every day. As a Clinical Supervisor, you’ll play a pivotal role in ensuring people in crisis receive compassionate, high-quality support—by leading, mentoring, and empowering the teams who answer the call.
This is an ideal role for a licensed or license-eligible behavioral health professional who thrives in fast-paced environments, values mentorship, and wants to make a measurable community impact during evening and overnight hours.

Requirements

• Master’s degree in counseling, social work, psychology, or a related field.
• Meets Washington State Mental Health Professional requirements.
• Independent or associate clinical licensure (preferred).
• Experience working with individuals in crisis (call center or hotline experience a plus).
• Strong communication, coaching, and training skills.
• Comfort working evenings, nights, weekends, and in high-acuity situations.
• Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Nice To Haves

• Independent or associate clinical licensure (preferred).
• Experience working with individuals in crisis (call center or hotline experience a plus).

Responsibilities

• Supervise, train, and mentor crisis line staff and volunteers.
• Oversee day-to-day clinical operations during swing or graveyard shifts.
• Provide real-time consultation and support for complex or high-risk calls.
• Partner with scheduling and leadership teams to ensure consistent 24/7 coverage.
• Monitor quality, review call data, and address community feedback.
• Build and maintain relationships with behavioral health partners statewide.

Benefits

• Excellent medical, dental, and vision benefits (including 100% employer-paid options for select plans)
• Generous PTO and 12 paid holidays
• Annual wage increases and growth opportunities
• 403(b) retirement plan and voluntary disability coverage
• Transit discounts, free parking, and flexible scheduling
• Built-in self-care tools and regular supervisory check-ins

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees