WES Crisis Services Supervisor

WELLSTONE • Huntsville, AL

2d

About The Position

The WES Crisis Services Supervisor provides training, oversight and supervision to provide guidance as needed for Intake Assistants, Triage Therapists, Mobile Crisis Teams, and Mental Health Co-Responders who are the first to respond for crisis intervention, assess the crisis clients, and navigate the initial treatment plan. This is a full-time, salaried position that works Monday-Friday, 3pm-11pm. What you’ll be doing: Accept supervision and carry out assigned tasks from the WES Crisis Services Manager in a timely manner. Communicate on a regular basis and provide information pertinent to all staff under supervision providing services to the clients at WES. Manage workflow processes to ensure the clients receive cohesive services throughout WellStone. Provides training and supervision for all staff under supervision who are responsible for assisting and completing screening criteria for admission for clients transitioning into Wellstone Emergency Services. Monitor work schedules for all staff under supervision to include Contract staff and review timesheets, providing updates on staff absences to WES Crisis Services Manager. Monitor the phone system. Ensure all staff documentation is completed in a timely manner. Ensure compliance with external administrative and clinical standards of care and applicable laws, including DMH, Medicaid, and State & Federal laws. Provide a daily shift report to the WES Crisis Services Manager and WES Crisis Director on the status of intake, triage, and mobile crisis, and co-responder activities for individuals in crisis. Attend and participate in meetings as required. Complete other duties as assigned. This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice.

Requirements

• At least 2 years’ previous supervisory experience
• Master’s degree in Psychology, Social Work, Counseling, or a mental health discipline
• Knowledge of working with a broad scope of clientele from varying demographic backgrounds and cultures
• Knowledge of behavior management, crisis intervention and interventions common to acute psychotic clients, as well as, to non-violent crisis intervention practice
• Knowledge of treatment modalities appropriate to children and adults with severe and persistent psychiatric disorders
• Ability to make sound clinical decisions
• Driver’s License valid in AL and acceptable MVR
• Excellent verbal and written communication skills
• Excellent timeframe management, multi-tasking skills

Nice To Haves

• Prefer at least 2 years’ experience with population

Responsibilities

• Accept supervision and carry out assigned tasks from the WES Crisis Services Manager in a timely manner.
• Communicate on a regular basis and provide information pertinent to all staff under supervision providing services to the clients at WES.
• Manage workflow processes to ensure the clients receive cohesive services throughout WellStone.
• Provides training and supervision for all staff under supervision who are responsible for assisting and completing screening criteria for admission for clients transitioning into Wellstone Emergency Services.
• Monitor work schedules for all staff under supervision to include Contract staff and review timesheets, providing updates on staff absences to WES Crisis Services Manager.
• Monitor the phone system.
• Ensure all staff documentation is completed in a timely manner.
• Ensure compliance with external administrative and clinical standards of care and applicable laws, including DMH, Medicaid, and State & Federal laws.
• Provide a daily shift report to the WES Crisis Services Manager and WES Crisis Director on the status of intake, triage, and mobile crisis, and co-responder activities for individuals in crisis.
• Attend and participate in meetings as required.
• Complete other duties as assigned.

Benefits

• Competitive medical, dental, and vision premiums
• State Retirement participation through RSA plus an optional 457b plan with a company match
• Nine (9) paid holidays throughout the year
• Ability to continually accrue up to 15 days of PTO a year (unused rolls over)
• Company-paid Group Life and AD&D insurance and Long-Term Disability
• Licensure reimbursement
• Tuition discounts through learning partnerships with Athens State University and Capella University

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees