Field Supervisor – MHSB/Crisis Services (Mobile Crisis Response)

Epic Health Partners•Richmond, VA

4d•Hybrid

About The Position

The Field Supervisor – MHSB/Crisis Services provides direct oversight, training, and field-based support to Mobile Crisis Response (MCR) and MHSB staff. This role ensures clinical quality, compliance with DBHDS/DMAS standards, and operational efficiency in the field. The Field Supervisor works collaboratively with the Operations Coordinator (Toni) and the Program Licensed Clinicians to support staff performance, documentation compliance, and effective crisis intervention. This position serves as the primary bridge between field operations, clinical expectations, and documentation compliance, while maintaining structured administrative presence through required office hours.

Requirements

Bachelor’s degree required (Master’s preferred) in: Counseling, Social Work, Psychology or related field
Minimum 2–3 years in crisis services or community-based behavioral health
Demonstrated experience in staff training, supervision, or leadership
QMHP required (QMHP/ QMHP-T)
Strong knowledge of crisis assessment, risk evaluation, and level of care determination
Proficiency in EMR systems (PIMSY preferred)
Understanding of Virginia Medicaid (DMAS) and DBHDS requirements
Excellent communication, coaching, and leadership skills
Ability to multi-task and problem-solve in high-pressure environments
Strong attention to detail and commitment to compliance
Ensure 100% documentation compliance for assigned staff
Maintain consistent 10-20 hour weekly office presence
Provide timely field support and supervision
Demonstrate leadership in staff development and accountability
Support adherence to updated crisis workflows and documentation standards
Requires travel within service area (Region 4 and surrounding areas)
May require evening/weekend availability based on crisis needs

Nice To Haves

Experience in Mobile Crisis Response strongly preferred
LMHP (LPC, LCSW, LMFT) strongly preferred or actively pursuing licensure

Responsibilities

Provide real-time support to QMHPs during crisis responses (in-person and telephonic) and the provision of MHSB services.
Assist staff with risk assessments, de-escalation strategies, and level of care determinations
Support decision-making in collaboration with the Team Clinician regarding: Safety Assessments, Safety planning and discharge
Conduct field observations to ensure adherence to clinical standards
Lead and coordinate all field-based training for crisis/MHSB staff
Provide onboarding training for new hires, including: Program Work-flow process, De-escalation techniques, Field safety protocols
Deliver ongoing coaching and remediation for staff performance concerns
Collaborate with leadership to identify training gaps and implement solutions
Train staff on accurate and timely documentation requirements
Ensure compliance with: Intake completion, Timely Note submissions
Provide EMR (PIMSY) training and troubleshooting
Monitor documentation timeliness and accuracy (including 24-hour completion expectations)
Assist staff with correcting documentation errors to meet audit standards
Serve as the first point of contact for field-related issues and barriers
Troubleshoot: Documentation issues, Workflow challenges, Communication breakdowns
Support coordination of care, including linkage to community resources
Ensure smooth implementation of updated workflows and policies
Work closely with: Operations Coordinator (Toni) for workflow and staffing coordination, Program Licensed Clinician (L) for clinical oversight and decision-making
Communicate field updates, trends, and concerns to leadership
Ensure consistent communication between: Field staff, Leadership, Hub/dispatch (as applicable)
Participate in team meetings and provide field-based insights
Conduct routine field audits and documentation reviews
Ensure staff adherence to: DBHDS and DMAS requirements, Agency policies and procedures
Identify compliance risks and implement corrective action plans
Support audit readiness and documentation integrity
Maintain 10-20 scheduled office hours per week
Utilize office time to: Review and follow-up on staff documentation for compliance and accuracy (provided by Toni), Provide in-person EMR (PIMSY) training and support, Conduct staff coaching sessions and performance check-ins
Monitor late notes and enforce documentation policies
Support onboarding tasks (intake review, workflow training, documentation expectations)
Coordinate with leadership on staffing, workflow updates, and performance concerns
Ensure availability during office hours for real-time staff support and troubleshooting
Maintain visibility and accessibility to both clinical and administrative teams