Crisis Services Program Manager

St. Joseph's Villa•Richmond, VA

1d•Onsite

About The Position

The Program Manager position is a comprehensive role that demands a blend of operational management, staff supervision, fiscal oversight, and collaboration with various stakeholders. The Program Manager functions as a member of the Crisis Management Team and is involved in the operations of the Crisis Receiving Center and Crisis Stabilization Unit. This position requires a great deal of operational acumen, leadership, and a strong commitment to the mission and values of St. Joseph’s Villa.

Requirements

Bachelor's Degree required.
Qualified Mental Health Professional - Child
Minimum of three years in a relevant field with one year in a supervisory role.

Responsibilities

Ensures adequate clinical and nursing coverage 24/7, manages shift schedules.
Participates in and prepares for various team meetings; coordinates transportation needs; assists with client admissions and discharges.
Provides regular on-call support for the program.
Maintains client population levels within budgeted capacity; explores solutions to operational barriers.
Active in team-based service delivery; supervises and trains staff; supports effective team models.
Involves in hiring, evaluating, and possibly firing staff; ensures effective onboarding and compliance with training standards.
Maintains a safe, inviting environment; ensures compliance with regulatory standards.
Communicates the program’s vision and purpose; takes responsibility for professional development.
Works with community and placing agencies to maintain and attract client population; prepares and presents information for meetings.
Maintains data and reports, ensures compliance with regulations, and makes recommendations for improvements.