Crisis Services Social Services Manager I

State of Maine•Augusta, ME

15h•Hybrid

About The Position

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office of Behavioral Health (OBH) within DHHS is responsible for providing leadership and active partnership in Maine’s comprehensive system of support to communities and individuals with substance use and mental health conditions through a network of community providers. The OBH takes responsibility for a behavioral health continuum of care that serves the whole person, the whole community. We promote a population health approach that includes a full spectrum of services from early intervention, treatment, crisis care, to recovery. Our role is to ensure Mainers with mental health, substance use, and co-occurring disorders are not just symptom free but living a life of dignity, hope, and meaning. We partner with providers, communities, and citizens to offer support, resources, education, training, technical assistance, and services. The position works collaboratively with the Statewide Crisis Program Manager to oversee aspects of the Maine’s State-contracted crisis services continuum including Mobile Crisis Response, Statewide Crisis Hotline, Crisis Receiving, and Crisis Residential. Management responsibilities include oversight of all programmatic activities for crisis services providers including developing and managing contracts, approving and tracking invoices, developing and participating in procurement of services, ensuring timeframes for contract deliverables and overseeing program performance of service providers on a statewide level. The position participates in the OBH Crisis Team working on development, reform and implementation of a system model aligned with SAMHSA’s National Guidelines for Behavioral Health Crisis Care and the national standards for 988 Suicide & Crisis Lifeline.

Requirements

An eight (8) year combination of education and/or professional experience in social services to include two (2) years of related program management experience.
Knowledge of Adult and CBHS system of care including applicable rules, laws/statutes, regulations, policies, and procedures governing services
Have strong understanding of Maine’s crisis continuum of care and national best practices of for crisis services.
Ability to use data to drive decision-making and implement decisions resulting in changes to process
Experience working with contracts, contract management and invoicing
Strong communication skills, including the ability to clearly explain technical processes

Responsibilities

Providing support and oversight of programs within OBH to include working with providers to effectively fund needed mental health services across the state.
Monitoring and evaluating program efficiency and effectiveness through the development of performance measures and metrics.
Drafting contractual agreements to include the completion of all required documentation and budgets. This position works closely with the OBH Contracts Team to complete provider agreements.
Analyzing the performance of OBH contracts and working with contract administrators, finance staff, and the Data Team to forecast spending trends to make informed allocation decisions.
Provide technical assistance and support to providers in implementation of crisis reform initiatives.

Benefits

Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually.
Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave.
Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.
Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.