Crisis Services Manager

State of Maine•Augusta, ME

9d•Hybrid

About The Position

The Department of Health and Human Services (DHHS) is seeking a Crisis Services Manager (Social Services Manager I) to oversee aspects of Maine’s State-contracted crisis services continuum, including Mobile Crisis Response, Statewide Crisis Hotline, Crisis Receiving, and Crisis Residential. This administrative position provides direct oversight to contracted agencies to ensure compliance with regulatory requirements. The role involves developing and managing contracts, approving and tracking invoices, participating in procurement, and overseeing program performance statewide. The position also collaborates with the Office of Behavioral Health (OBH) Crisis Team on system model development, reform, and implementation aligned with national standards for crisis care and the 988 Suicide & Crisis Lifeline. This position does not provide direct services to individuals in need.

Requirements

An eight (8) year combination of education and/or professional experience in social services.
Two (2) years of related program management experience.
Knowledge of Adult and CBHS system of care including applicable rules, laws/statutes, regulations, policies, and procedures governing services.
Strong understanding of Maine’s crisis continuum of care and national best practices for crisis services.
Ability to use data to drive decision-making and implement decisions resulting in changes to process.
Experience working with contracts, contract management, and invoicing.

Responsibilities

Oversee aspects of Maine’s State-contracted crisis services continuum including Mobile Crisis Response, Statewide Crisis Hotline, Crisis Receiving, and Crisis Residential.
Manage programmatic activities for crisis services providers, including developing and managing contracts, approving and tracking invoices, and participating in procurement.
Oversee program performance of service providers on a statewide level.
Participate in the OBH Crisis Team to develop, reform, and implement a system model aligned with SAMHSA’s National Guidelines for Behavioral Health Crisis Care and national standards for 988 Suicide & Crisis Lifeline.
Provide direct oversight to contracted agencies to ensure compliance with regulatory compliance.
Provide support and oversight of programs within OBH, working with providers to effectively fund needed mental health services across the state.
Monitor and evaluate program efficiency and effectiveness through the development of performance measures and metrics.
Draft contractual agreements, including completion of required documentation and budgets, in close collaboration with the OBH Contracts Team.
Analyze the performance of OBH contracts and work with contract administrators, finance staff, and the Data Team to forecast spending trends for informed allocation decisions.
Provide technical assistance and support to providers in the implementation of crisis reform initiatives.