Crisis Services Clinician, Dispatch (CSC)

Crisis Connections•Seattle, WA

1d•Onsite

About The Position

Crisis Connections is hiring an in-person Crisis Services Clinician for its dispatch team in Seattle, Washington. This full-time, swing-shift role works from 4 PM to 12 AM Pacific Time and pays $37.24 per hour. The position is union-represented by OPEIU. The clinician provides direct crisis assessment and clinical leadership, supporting people in critical moments while consulting with and mentoring crisis phone staff and volunteers. The role involves real-time clinical decision-making in high-acuity situations, with structured support and collaboration. It is shift-based and does not involve an ongoing caseload, field response, or productivity quotas.

Requirements

Master’s degree in a social science or related field.
Eligible for, pursuing, or holding an Agency Affiliated Counselor (AAC) license or higher.
At least 2 years of supervised clinical experience working with individuals experiencing serious mental illness.
Strong clinical judgment, calm decision-making, and comfort in high-pressure situations.

Nice To Haves

Prior leadership, supervision, or consultation experience.

Responsibilities

Provide clinical assessment, suicide risk evaluation, and crisis intervention by telephone.
Serve as the clinical lead on shift, providing real-time consultation, coaching, and support to crisis phone staff and volunteers.
Coordinate crisis responses, including hospital diversion, triage, and one-call coordination with first responders.
Authorize inpatient services using clinical judgment and least-restrictive care principles.
Maintain accurate documentation and follow high clinical and ethical standards.
Collaborate with community partners, hospitals, mobile crisis teams, and public mental health agencies.