Community Services-Crisis Intervention Clinician

City of Denton•Denton, TX

17h•Onsite

About The Position

The Crisis Intervention Clinician provides crisis intervention, mental health assessments, case management, and case monitoring to individuals in need of mental health services throughout the City of Denton. The clinician collaborates with law enforcement, families, caregivers, community resources, and internal and external stakeholders to coordinate services and help individuals access appropriate care. The position requires field work, travel to City buildings and professional meetings, and may involve irregular or prolonged hours and attendance at public meetings outside normal business hours. The role requires maintaining complete written and electronic records, communicating concerns, and complying with applicable federal, state, and local laws, regulations, and confidentiality requirements. The position is safety-sensitive and requires maintaining emotional control under stress while working in situations that may be volatile or frequently interrupted.

Requirements

Master’s degree from an accredited college or university in Counseling, Social Work, or a related field, and four years of experience; alternatively, a combination of related education, experience, certifications, and licenses may qualify.
Must have or obtain a valid Licensed Clinical Social Worker (LCSW) and/or Licensed Professional Counselor (LPC) prior to employment, and maintain the credential.
Must have and maintain a valid Class C driver’s license and required minimum automobile liability insurance before employment; a Texas Class C license and state-required insurance must be obtained within 90 days of hire if needed.
Must pass a drug test, driver’s license check, fingerprinting, criminal history background check, employment history verification, and social security number verification.
Must meet the Denton Police Department’s Civilian Hiring Standards.
Knowledge of applicable federal, state, and local laws and regulations regarding healthcare services.
Knowledge of care and treatment development, implementation, and documentation principles for a wide range of psychiatric conditions.
Knowledge of local behavioral health providers and hospitals served by the Agency, and law enforcement systems at all levels of community interaction.
Problem-solving skills, including identifying moderate-to-complex problems, evaluating information and options, and implementing solutions.
Intermediate proficiency with Microsoft Office 365 and other software systems.
Ability to connect available resources with individuals based on their needs; analyze and research policies, laws, and regulations; and recommend compliant solutions.
Sound judgment and creativity in decision-making, including consideration of the relative costs and benefits of potential actions.
Strong customer service, interpersonal, oral and written communication, and active listening skills.
Ability to lead and motivate others; adapt to changing work environments; recognize and cope with crisis and stress; and solve critical problems professionally and promptly.
Ability to demonstrate empathy and patience, follow safety protocols, handle confidential records and complex situations, and navigate organizational dynamics.
Ability to maintain emotional control under stress and work with frequent interruptions.

Responsibilities

Provide individual crisis counseling and intervention to reduce symptoms, provide education, and prevent admission to a more restrictive environment.
Conduct clinical assessments throughout the City of Denton, evaluate individuals’ needs, and recommend appropriate mental health services and levels of care.
Proactively monitor individuals’ mental health status and notify appropriate individuals if symptoms continue to escalate.
Conduct assessments with law enforcement officers after they have secured the scene, and collaborate with officers to provide mental health services.
Coordinate cases and share information with internal and external stakeholders to avoid duplication of services; represent the City of Denton in outside professional groups and committees.
Educate family members and caregivers about mental health symptoms, treatment needs, and treatment, and assist with referrals to community resources.
Provide individuals, families, caregivers, and the community with information about mental health, medication and treatment compliance, and related clinical matters.
Help individuals access and coordinate necessary care and services according to their needs.
Complete required written and electronic documentation, including progress notes, outcome evaluations, service plans, incident reports, and evaluations; attend team meetings, provide required reports, and communicate concerns.
Follow applicable federal, state, and local laws, compliance requirements, and regulations related to education, treatment, documentation, referrals, and confidentiality.
Ensure equipment is in safe operating condition, follow established safety procedures, and report unsafe conditions or needed repairs.
Travel to City of Denton buildings and professional meetings as required and work in the field.
Maintain regular and punctual attendance and attend public meetings outside normal business hours as needed.