Crisis Services Administrative Assistant

Bellefaire JCB•Shaker Heights, OH

1d•$45,000 - $50,000•Onsite

About The Position

Under the direction of the Director of Community Crisis and Trauma and the Chief Clinical Officer, the Administrative Assistant is an integral part of the Continuous Quality Improvement process of BJCB. The Administrative Assistant works proactively within the Community Crisis and Trauma Department to ensure all department work is completed in a timely and efficient manner and discretion is exercised in handling written and verbal material that is confidential and personal in nature. Further, the Administrative Assistant ensures that client information disseminated outside the Agency conforms to all appropriate internal and external rules and regulations.

Requirements

Minimum High School Diploma required.
Possesses skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
Ability to perform job responsibilities with a high degree of initiative and independent judgment.
Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
Adheres to professional values such as honesty, personal responsibility, and accountability; Applies ethical concepts within scope of work and adheres to Agency policies and procedures.
Functions effectively as a member of a professional team that includes employees, clients and family members.
Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
2-3 years of office experience required.

Responsibilities

Check, and verify client insurance (i.e. Medicaid & Commercial Insurance) as needed.
Responsible for entering new clients into agency Electronic Health Record (EHR). Maintain client records in the Agency EHR, including, but not limited to, scanning, auditing, and updating client information.
Provide support to all designated programs/departments including, but not limited to, maintaining files, scanning, and answering the phone as required and needed, assisting with scheduling, and coordination of meetings.
Assist with ongoing maintenance of Agency platforms used within programs (i.e., Matchforce, JazzHR, DMS).
Maintaining client and office supplies.
Assist providers with appointments including reminder phone calls, texts, emails, and scheduling.
Responsible for per diem billing as required by program.
Responsible for special projects as assigned.
Attend scheduled staff meetings, supervision, and on-going training.
All required trainings, certifications and licensure must be kept current in accordance with applicable licensing and accreditation regulations and standards.
Respect the privacy of clients and hold in confidence all information obtained during the client’s treatment. All client-related documents should be handled in accordance with Agency guidelines on confidential material.
Maintain high standards of ethical and professional conduct and adhere to Agency policies and procedures.
Other duties as assigned by management.

Benefits

Comprehensive health and Rx plans, including a zero-cost option.
Wellness program including free preventative care
Generous paid time off and holidays
100% paid parental leave for childbirth, adoption, and foster care, plus comprehensive fertility and IVF support
50% tuition reduction at Case Western Reserve University for the MSW program
403(b) retirement plan with an employer match
Pet insurance
Employer paid life insurance and long-term disability
Employee Assistance Program
Support for continuing education and credential renewal
Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
Flexible Spending Account for Health and Dependent Care