Crisis Response Network Coordinator (Social Services)

Catulpa Community Support Services • Barrie, ON

3d • Hybrid

About The Position

The Crisis Response Network Coordinator provides coordination of services including specialized resource management for individuals with a developmental disability and mental health needs and/or challenging behaviours, and/or involved or at risk of involvement with the criminal justice system. The Crisis Response Network Coordinator’s role is to coordinate and advocate for existing resources to mitigate the crisis. The Crisis Response Network Coordinator plays a key role in developing, formalizing, supporting and maintaining linkages between various services and sectors to support an integrated, client-centered response for people in crisis. The Crisis Response Network Coordinator also works closely with Short Term Urgent Response and the Urgent Response Case manager, in addition to existing community support, developmental service providers and other sector partners including mental health and justice, and the local Developmental Service planning table to develop and maintain effective pathways to specialized services (when appropriate).

Requirements

• Post-secondary Degree in one of the Social or Behavioural Disciplines with directly related experience (3 to 5 years) working with persons with developmental delays and mental health issues or an acceptable equivalent of training and experience.
• Ability to demonstrate sound clinical judgement with respect to complex client situations.
• Excellent communication and negotiating skills.
• Knowledge of community resources for individuals with special needs, proven ability to work effectively on committees, seek out and develop partnership opportunities and formalize service agreements, and relevant legislation.
• Excellent interpersonal and demonstrated organizational skills and the ability to multi-task and self-manage time.
• Knowledge of computer applications.
• Valid driver’s license and access to a reliable vehicle.

Nice To Haves

• A working understanding of French Language is beneficial

Responsibilities

• Respond to telephone inquiries, conduct risk assessments, offer consultation (including community visits and short-term follow-up) as required on an individual basis to facilitate crisis resolution.
• Determine eligibility for Crisis Response Network Coordination.
• Coordinate/match individual needs to service providers to develop assessment, intervention and support strategies.
• Work with Central East Network of Specialized Care (Community Living Huronia) Regional Coordinator and the other three Quadrant Coordinators to develop and implement guidelines for the management, allocation and assignment of regional flex crisis funds.
• Ensure adequate supports are in place and monitor the crisis service response provided through regular contact and support to service providers and caregivers/family.
• Provide referrals to Developmental Services Ontario for those new to developmental services and/or needing more services.
• Ensure continued collaboration and shared responsibility for support/involvement by developmental services and mental health agencies.
• Work closely with the Simcoe Resource Management Committee and community partners to ensure a timely and appropriate crisis response is accessible to individuals requiring crisis support.
• Work with Central East Network of Specialized Care (Community Living Huronia) Regional Coordinator, other Quadrant Coordinators and Network partners to develop and implement quality assurance tools, client and service data collection and tracking that will evaluate and monitor the use of services being provided by the Crisis Response Network.
• Represent Simcoe County Crisis Response Network on Simcoe County Local Service Solutions Committee, Mobile Resource Team and Regional Crisis Committees.
• Maintain an organized and accurate paper/electronic record that demonstrates the provision of services, establishes accountability, and enables the evaluation of service quality for all person served that includes; Recording and reporting client information necessary for effective case management and preparing progress notes, Collecting and reporting service delivery data as required, Adhering to all program and agency policies and procedures.
• Regularly attend and participate in supervision and to engage in annual performance appraisal.
• Participate in staff training as recommended by the manager and demonstrate initiative in learning and developing new techniques of service delivery.
• Participate in and support a team environment including providing coverage and consultation for problem-solving, advocacy issues and resource sharing.
• Apply honest and effective communication with co-workers.
• Must be aware of and adhere to Health & Safety Policy Rules & Regulations.
• Carry out other such duties as may be assigned by the manager that are consistent with the incumbent’s position.

Benefits

• Paid sick days
• 2 float days
• 11 statutory holidays
• Hybrid work environment where eligible staff can apply to work from an approved home location for up to 50% of their work time.
• Access to a Life Wellness and EAP Program that offer mental health supports, resources and more
• Continuous professional development opportunities to support career growth
• A supportive and collaborative team culture that includes a number of committees with staff from a variety of departments who work together on projects and processes that enhance our culture of inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level