Metropolitan Peace Academy Hiring Event - Tuesday, July 7th, 2026

Metropolitan Family Services • Chicago, IL

3d • Onsite

About The Position

Metropolitan Family Services is hiring for full-time positions at our Metropolitan Peace Academy. This hiring event is for Crisis Responders and Senior Field Managers. The Crisis Responder role involves responding rapidly to crisis situations to de-escalate, mediate disputes, build trust with diverse individuals, and connect community members to supportive services. The Senior Field Manager role involves coordinating daily activities of Field Managers and Crisis Responders, conducting field compliance checks, providing oversight for staff deployment, and facilitating relationships with various stakeholders.

Requirements

• High school diploma or equivalent education, required.
• 1+ years of relative experience including (but not limited to): crisis intervention, verbal de-escalation, clinical work in a mental health setting, required.
• Experience in community outreach, violence prevention, youth development, social services, crisis intervention, or restorative justice programs.
• High School Diploma or equivalent, required.
• 4+ years of successful street outreach, required.
• Experience with leading or supervising a team, required.

Nice To Haves

• A graduate of the Metropolitan Peace Academy, preferred.
• Bachelor’s degree, preferred.
• Significant experience working with high-risk, street-involved individuals (Or currently enrolled in a bachelorette program), preferred.
• Experience or training in crisis intervention, preferred.

Responsibilities

• Respond rapidly to crisis situations to de-escalate.
• Mediate disputes to prevent escalation into violence during large gatherings, civil unrest, and mass shootings.
• Mediate conflicts, de-escalate tense situations, and build trust with diverse individuals and groups including at-risk youth and gang members.
• Work collaboratively with local businesses, residents, and organizations to promote safety.
• Identify and monitor potential conflicts and individuals/groups at elevated risk of violence.
• Connect community members to supportive services such as mental health care, housing, employment, or social services.
• Provide follow-up after crises to support healing and reduce the likelihood of retaliation or recurrence.
• Participate in team meetings, case reviews, and debriefings to share insights and improve practice.
• Maintain accurate documentation of incidents, interventions, and referrals while respecting confidentiality.
• Coordinate and organize the daily activities of Field Managers and Crisis Responders within CPRU.
• Conducts regular field compliance checks for MPI partner organizations and communities.
• Provide oversight into the deployment strategy for assigned CPRU staff members.
• Conduct strategy planning and debrief meetings.
• Serve as points of contact in real-time (coordination with other Regional Leads, CPD) on the ground to inform the field management team of any technical support needed.
• Provide technical support to the field in implementing new strategies that demonstrate program model fidelity, golden thread documentation, collaboration across communities and use of evaluation feedback to inform practice.
• Facilitate and manage relationship with a broad array of stakeholders including community-based organizations, gang intervention leaders, law enforcement, academics and other subject matter experts.
• Other duties as assigned.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED