Metropolitan Peace Academy Hiring Event - Tuesday, June 23, 2026

Metropolitan Family Services • Chicago, IL

3d • $52,000 - $81,000 • Onsite

About The Position

Metropolitan Family Services is hiring for full-time positions at our Metropolitan Peace Academy (MPA). This includes roles such as CTA Crisis Responders and CTA Field Managers. The hiring event is an in-person event where candidates can learn more about these opportunities.

Requirements

• High school diploma or equivalent education, required.
• 1+ years of relative experience including (but not limited to): crisis intervention, verbal de-escalation, clinical work in a mental health setting, required.
• Experience in community outreach, violence prevention, youth development, social services, crisis intervention, or restorative justice programs.
• 4+ years of successful street outreach, required.
• Experience with leading or supervising a team, required.

Nice To Haves

• A graduate of the Metropolitan Peace Academy, preferred.
• Bachelor’s degree, preferred.
• Significant experience working with high-risk, street-involved individuals (Or currently enrolled in a bachelorette program), preferred.
• Experience or training in crisis intervention, preferred.

Responsibilities

• Respond rapidly to crisis situations to de-escalate.
• Mediate disputes to prevent escalation into violence during large gatherings, civil unrest, and mass shootings.
• Mediate conflicts, de-escalate tense situations, and build trust with diverse individuals and groups including at-risk youth and gang members.
• Work collaboratively with local businesses, residents, and organizations to promote safety.
• Identify and monitor potential conflicts and individuals/groups at elevated risk of violence.
• Connect community members to supportive services such as mental health care, housing, employment, or social services.
• Provide follow-up after crises to support healing and reduce the likelihood of retaliation or recurrence.
• Participate in team meetings, case reviews, and debriefings to share insights and improve practice.
• Maintain accurate documentation of incidents, interventions, and referrals while respecting confidentiality.
• Other duties as assigned.
• Coordinate and organize the daily activities of Field Managers and Crisis Responders within CPRU.
• Conducts regular field compliance checks for MPI partner organizations and communities.
• Provide oversight into the deployment strategy for assigned CPRU staff members.
• Conduct strategy planning and debrief meetings.
• Serve as points of contact in real-time (coordination with other Regional Leads, CPD) on the ground to inform the field management team of any technical support needed.
• Provide technical support to the field in implementing new strategies that demonstrate program model fidelity, golden thread documentation, collaboration across communities and use of evaluation feedback to inform practice.
• Facilitate and manage relationship with a broad array of stakeholders including community-based organizations, gang intervention leaders, law enforcement, academics and other subject matter experts.

Benefits

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED