Crisis & Referral Specialist

Elevance Health•Atlanta, GA

1d•Remote

About The Position

The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Requirements

Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Requires candidates to reside in the state of Georgia.

Nice To Haves

BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
Call Center experience preferred.
Crisis experience preferred.

Responsibilities

Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis.
Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
Provides linkage follow-up as directed to assure individual accessed services.
Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.