Crisis & Referral Specialist - NEVADA

Elevance Health•Las Vegas, NV

23h•Remote

About The Position

Carelon Behavioral Health, a member of the Elevance Health family of companies, provides clinical mental health and substance use disorder management, employee assistance programs, work/life support, specialty programs for autism and depression, and insightful analytics. The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action. This role is virtually full-time, with the exception of required in-person training sessions, offering flexibility and autonomy while ensuring essential face-to-face onboarding and skill development.

Requirements

HS diploma or the equivalent
Minimum of 1 year of experience in behavioral health OR a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions
Any combination of education and experience which would provide an equivalent background

Nice To Haves

BS/BA degree in a mental health or other human services field
Two years of experience working directly with individuals in need of behavioral health services
Call Center experience
Crisis experience

Responsibilities

Takes inbound calls from individuals needing support, services, or who may be in crisis.
Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
Provides linkage follow-up as directed to assure individual accessed services.
Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.