Crisis & Referral Specialist- Louisiana
About The Position
The Crisis & Referral Specialist screens, assesses, trains, and provides telephonic intervention and de-escalation for helpline callers, using established protocols to determine an immediate course of action. The position takes inbound calls from individuals seeking support or services, including people experiencing a crisis. It conducts safety screenings and assessments to evaluate the presence and acuity of risks to the caller or others, then collaborates with the individual to understand their needs and develop a plan of action. The specialist documents interactions accurately and promptly, provides follow-up linkage as directed, and coordinates with agencies, organizations, individuals, and natural support systems to help ensure effective use of resources. The role requires compliance with HIPAA, OSHA, and other applicable regulations. Candidates must reside in Louisiana. The role is primarily virtual and full-time, with required in-person training sessions; alternate locations may be considered for candidates within commuting distance of an office. The call center operates 24 hours a day, seven days a week, year-round, and the hiring covers all shifts, including weekends and holidays. Training is Monday through Friday, 9:00 a.m. to 5:30 p.m. CST.
Requirements
- High school diploma or equivalent.
- At least one year of experience in behavioral health, or at least six months of direct crisis experience that includes screenings and assessments to determine appropriate interventions; equivalent combinations of education and experience may also qualify.
- Must reside in Louisiana.
- Ability to work all shifts, including weekends and holidays, according to the 24/7/365 call center schedule.
Nice To Haves
- Bachelor's degree in a mental health or other human services field.
- Two years of experience working directly with individuals in need of behavioral health services.
- Call center experience.
- Crisis experience.
Responsibilities
- Take inbound calls from individuals needing support, services, or help with a crisis.
- Perform safety screenings and assessments to determine the presence and acuity of risk to the individual or others.
- Use information provided by callers and gathered during screenings and assessments to understand their needs and collaborate on a plan of action.
- Complete timely and accurate documentation of interactions according to established criteria.
- Provide linkage follow-up as directed to help ensure individuals access services.
- Coordinate with agencies, organizations, individuals, and natural support systems to optimize use of resources and services.
- Ensure compliance with HIPAA, OSHA, and other federal, state, and local regulations.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term disability benefits
- Long-term disability benefits
- 401(k) with match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
