Referral Specialist

Orlando Health•Orlando, FL

12h

About The Position

The Referral Specialist is the initial contact for each new patient. The role completes patient registration and obtains insurance authorization for new patients, diagnostic testing, hospital admissions, and other services and visits. It verifies and updates financial and insurance information, coordinates with clinical and scheduling teams and other departments, and provides patients with referral information for other physicians and facilities.

Requirements

High school graduate or equivalent education.
One year of experience in retail, customer service, or health care.

Responsibilities

Complete registration and obtain insurance authorization for new patients, diagnostic testing, and hospital admissions.
Verify financial information and insurance coverage.
Update patient insurance information in billing systems as needed.
Initiate the referral and authorization process for all services and visits.
Work closely with nursing and medical staff to facilitate optimal patient care.
Communicate with the scheduling department to verify that insurance requirements have been satisfied for upcoming appointments.
Coordinate with other departments as needed to facilitate patient visits.
Provide patients with referral information for other physicians and facilities.
Communicate effectively with internal and external customers, including primary care providers, patients, and clinical departments, to obtain required authorizations.
Maintain reasonably regular and punctual attendance consistent with applicable policies and laws.
Maintain compliance with Orlando Health policies and procedures.
Assume responsibility for professional development and education.