Crisis Program Supervisor

Pacific Clinics•Fairfield, CA

1d•Hybrid

About The Position

This position is eligible for a $1,000 hiring incentive!!! The initial compensation for this position ranges from $79,295 - $97,523 per year; depending on experience, location and internal equity considerations. An 8% License Differential is offered for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications, and a 7.5% Bilingual Differential for qualified positions. Benefits eligibility starts on day ONE! We provide a robust benefits package which includes medical, dental & vision. There is a 401K Employer Match up to 4% and Competitive Time Off Plans. The Hiring Incentive is paid out after 30 days and 6 months, provided eligibility requirements based on employment status are met. Solano Mobile Crisis services for Solano County will include the provision of emergency crisis intervention services to Solano County residents — both youth and adults — who are acutely suicidal, homicidal, or gravely disabled. Services include phone crisis screening and triage; in-person crisis evaluation and crisis intervention services; and linkage to an appropriate level of follow-up service, including, but not limited to, referring individuals to the crisis stabilization unit (CSU) or a local emergency department (ED). The Mobile Crisis Unit will deliver – in partnership with local law enforcement, the CSU, local EDs, and Solano County Behavioral Health (SCBH) – a coordinated system of crisis services. The schedule for this position is Tuesday - Friday, 8 pm - 6 am.

Requirements

Bachelor's Degree (BA/ BS) in Psychology, Social Work, Counseling, Education, or related field and one (1) or more years of experience in social or mental health services delivery, crisis management, or equivalent field, or equivalent combination of education and experience (two years of relevant experience equals one year of education)
First Aid Certification, CPR Certification and TCI Training required.
If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

Nice To Haves

LMFT, LCSW, LPCC, PsyD. or select Peer Certifications for license differential
Bilingual skills for differential pay
May require certification in restraint protocols.
If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements.
May have unsupervised contact with children.
Requires full background check and TB Exam.

Responsibilities

Ensures effective coordination of services for individuals and families with other providers both internal and external by supporting the development of constructive relationships and problem-solving barriers related to acute mental health crisis.
Responds to community based mental health crisis which may include intervening with individuals actively presenting as a danger to self or others.
Participate in joint responses with local law enforcement agencies to acute mental or behavior health crisis.
Responds to community based crisis in the capacity of a supervisor to conduct field-based supervision, oversight and risk management of potentially adverse incidents.
Develops and supervises Crisis Intervention Specialist and or Family Specialist including hiring, coaching, training, disciplining, and terminating.
Ensures individuals voice is heard and is culturally responsive to internal and external customers.
Espouses a values-based model of care and coaches Crisis Intervention Specialists and or Family Specialists in same.
Ensures Evidence-Based Practices are provided in trainings, supervision, and coaching to counselors.
Models how to create an effective strength-based relationship with a child an individual and trains counselors Crisis Intervention Specialists an or Family Specialist in same.
Develops and supervises staff including hiring, coaching, training, disciplining and terminating.
Management and oversight of 24-hour scheduling, including managing last minute call outs, vacations and training requirements
Oversees and supports the implementation of treatment plans safety planning and resourcing for individuals served.
Participates in Crisis Continuum in supporting the call schedule when Crisis Intervention Specialists are out. Will step in to provide direct service.
Completes all required documentation and ensures the same with direct reports.
May participate in after hours and weekend on call rotation which may include in person response.
Supports staff in following all risk management and incident reporting procedures.
Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance and regulatory standards.
Ensures clinical documentation and quality assurance meets both agency and payor standards, including audit ready charts and continuous quality improvement.
Ensures and monitors defined outcome achievement for youth and families individuals and satisfaction levels for youth, families individuals and referring workers and agencies.
Provides effective crisis and risk prevention and management
Manages operations including utilization of resources such as all administrative electronic systems.
Assumes a leadership role in the development of the Crisis team.
Provides a variety of learning opportunities for staff including in classroom courses and field supervision and coaching.
Works closely with the clinical program leadership to ensure full implementation of the agency service philosophy.
Required to meet applicable productivity and documentation requirements.