Crisis Program Coordinator

HEADQUARTERS KANSAS INC • Lawrence, KS

3d • $60,000 - $62,500 • Onsite

About The Position

The Crisis Program Coordinator is a full-time, exempt, 40-hour week average position. This position may require occasional evening and weekend hours due to the on-call clinician rotation. Position may be required to travel to and attend local, statewide, and national 988 collaborative meetings and conferences.

Requirements

• Master’s degree in human-service related fields (e.g., social work, psychology, applied behavioral science, sociology, etc.)
• Completion of Applied Suicide Intervention Skills Training (ASIST)or ability to obtain within the first three (3) months.
• 1 year of experience with crisis and suicide intervention
• 1 year of supervisory experience
• Experience providing training and delivering constructive feedback in a professional setting.
• Effective time management, scheduling, and organizational skills
• Demonstrate commitment to ethical practice, staff wellness, and a positive organizational culture.
• Serve as an effective clinical supervisor to crisis specialists and supervisors.
• Participate in continuing education and professional development to maintain clinical and operational competency in crisis intervention and suicide prevention practices.
• Outstanding interpersonal skills with the ability to work harmoniously with organizational leadership, program teams, and other development staff;
• Able to represent HeadQuarters Kansas and themselves with integrity and professionalism;
• Ability to work independently as well as in a collaborative culture;
• Valid Driver’s license, clean driving records, and reliable transportation;
• Must be able to pass State and Federal criminal background checks.

Nice To Haves

• Licensure with the Kansas Behavioral Sciences Regulatory Board
• 2+ years of supervisory experience

Responsibilities

• Oversee the daily operations of crisis programs by managing program operations to ensure adequate coverage, service continuity, and adherence to established policies and procedures.
• Provide consultation and guidance to staff regarding crisis intervention practices and decision-making during active crisis contacts.
• Participate in the on-call rotation with other qualified program staff.
• Coordinate with internal programs and crisis response partners to support the crisis continuum of care.
• Attend internal and external meetings, conferences, and trainings related to crisis services and suicide prevention.
• Provide clinical, administrative, and operational supervision to crisis counselors, shift supervisors, and volunteers.
• Conduct individual and group supervision meetings.
• Provide ongoing coaching, feedback, and professional guidance to support staff performance and development.
• Conduct annual performance evaluations for direct reports.
• Collaborate with leadership to address performance concerns and implement performance improvement plans when necessary.
• Promote healthy workplace boundaries, ethical practice, and strategies to manage compassion fatigue and burnout among staff and volunteers.
• Assist in the development, implementation, and maintenance of program policies, procedures, and operational guidelines.
• Monitor, analyze, and report crisis program performance metrics.
• Track trends and service data within crisis call and chat programs to identify opportunities for operational or service improvements.
• Ensure timely and accurate documentation of crisis contacts and related program activities.
• Assist leadership in developing strategies for program improvement based on data and performance indicators.
• Support administrative and operational processes that ensure compliance with organizational policies and 988 Lifeline standards.
• Utilize crisis center software systems and other technology platforms to support program operations and documentation.
• Assist in recruiting, interviewing, and hiring new crisis counselors and program staff.
• Support onboarding and orientation of new staff.
• Provide on-the-job training, mentorship, and support during the onboarding process.
• Perform other duties and responsibilities as assigned by organizational leadership.

Benefits

• Employer shared plan for Health, Dental, Vision Insurance
• Long Term and Short-Term Disability, employer paid
• Paid time off
• Voluntary: Life Insurance, FSA and HSA options, Voluntary Benefits through MetLife
• 401k with 5% match by employer
• EAP Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level