Crisis Navigator

Centerstone•Nashville, TN

18h•Remote

About The Position

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will provide outbound telephonic calls for individuals who reach out to 988 and are at moderate to high risk of suicide and need additional support and linkage to appropriate mental health resources.

Requirements

Bachelor’s degree in Behavioral Science, Psychology, Social Work or Certified Recovery Peer/Recovery Coach required.
Effectively communicate via written, verbal, in person and virtual methods.
Demonstrates high-level customer service skills and professional etiquette.
Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
Knowledge of suicide assessments.
Skill in providing crisis intervention.

Nice To Haves

One year of crisis intervention or suicide prevention preferred.

Responsibilities

Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to high risk for suicide and assess for suicide, update safety plan as needed and provide linkage to appropriate resources.
Monitor and measure progress of individuals receiving follow-up services
Attend bi-weekly team meetings and supervision.
Maintain accurate and detailed call reports of each contact.
Meet the ethical and clinical standards in compliance with all accreditation.
Answer incoming chats/texts from visitors utilizing 988.
Assist in administrative tasks as needed.